Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Gabel

Tyler,TX

Summary

Dynamic professional with a diverse background in healthcare and logistics, including impactful roles at CVS Pharmacy and ETPOC. Excelled in enhancing pharmacy workflow and customer satisfaction through problem-solving and exceptional customer service. Skilled in medical terminology and team collaboration, consistently improving efficiency and confidentiality in patient care and operations.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
07.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Set up and modified patient profiles to include current medications and insurance details.

Warehouse Lead

Moran Munchies
11.2019 - 07.2022
  • Oversaw daily operations and shipping and handling processes.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.


Insurance Verification Rep

Voyage Medical Solutions
01.2019 - 11.2019
  • Improved efficiency by streamlining insurance verification processes for patient intake.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

911 Emergency Dispatcher

Mount Pleasant Police Department
03.2015 - 01.2019
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

Prosthetic Representative

ETPOC
05.2014 - 03.2015
  • Provided exceptional customer service, addressing all questions and concerns promptly and professionally.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Proactively managed client correspondence and recorded tracking and communications.

Education

Certificate of Completion - Medical Coding

Vista College
Longview, TX
12-2018

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Customer Service

Timeline

Pharmacy Technician

CVS Pharmacy
07.2022 - Current

Warehouse Lead

Moran Munchies
11.2019 - 07.2022

Insurance Verification Rep

Voyage Medical Solutions
01.2019 - 11.2019

911 Emergency Dispatcher

Mount Pleasant Police Department
03.2015 - 01.2019

Prosthetic Representative

ETPOC
05.2014 - 03.2015

Certificate of Completion - Medical Coding

Vista College

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