Deeanna Nicol
Keene,NH
Summary
Dynamic professional with a proven track record at Market Basket, excelling in team leadership and customer satisfaction. Skilled in patient care and HIPAA compliance, I foster positive environments while effectively managing operations. Recognized for critical thinking and calmness under pressure, I consistently enhance service quality and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Market Basket
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
LNA
Langdon Place Of Keene
02.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Managed patients recovering from medical or surgical procedures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
No Degree - Criminal Justice, Psychology, Major in Addictions
Keene State College
Keene, NH05-2027
High School Diploma -
Keene High School
Keene, NH06-2024
Skills
- Team leadership
- Time management
- Patient care
- Compassion and empathy
- HIPAA compliance
- Basic life support
- Certification in CPR and first aid
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Communication skills
NSLC
Selected as New Hampshires student representative for Forensic Science. Attended 3 week program held at Colombia University in New York. Attending lectures held by professionals in the forensics field including FBI, medical directors, morgue workers, & law enforcement. Conducted fake crime scene analysis, and assisted in autopsy.
Timeline
LNA
Langdon Place Of Keene
02.2023 - 07.2023
Assistant Manager
Market Basket
04.2021 - Current
No Degree - Criminal Justice, Psychology, Major in Addictions
Keene State College
High School Diploma -
Keene High School
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