DeeDee Anderson
Escanaba,MI
Summary
Enthusiastic Travel Advisor and Manager with consistent effectiveness in problem solving and communication skills. With over 39 years of experience in this field and serving on many boards, a career in the travel industry in a national or global level is preferred. Integrity and pride are core values. Working in a global capacity part time and traveling internationally a plus. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 39 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
40
40
years of professional experience
Work History
Owner-Manager-Travel Advisor
Daldan Inc., Dba Holiday Travel Escanaba
Escanaba, MI
06.1982 - Current
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Worldspan GDS, made hotel reservations, and collected payments to optimize trip planning.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Input data into ClientBase/Trams to improve business efficiency and reduce costs by automating operations workflow.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Started company from zero sales to 5 million
Education
Some College (No Degree) - Business Administration And Management
Michigan State University
East Lansing, MIBachelor of Science - Business Administration And Management
Northern Michigan University
Marquette, MI12.1983
Skills
- Microsoft Office
- Outstanding listening and written communication skills
- Extensive Worldspan GDS skills
- Excellent customer service
- Effective time management in fast paced environment
- Quick thinker and problem solver
- Multitasker
- Verbal skills
- Risk advisory
Accomplishments
Serve on many boards in all capacities on a local, state and national level. Trustworthy and self motivated.
Avid golfer and Traveler
Travel is my life and people are the best thing in it. I very much enjoy people and treat them with respect. I have traveled globally for nearly 40 years and have travelled to all continents except Antartica. Developing, marketing and escorting vacations is also part of my life.
Timeline
Owner-Manager-Travel Advisor
Daldan Inc., Dba Holiday Travel Escanaba
06.1982 - Current
Some College (No Degree) - Business Administration And Management
Michigan State University
Bachelor of Science - Business Administration And Management
Northern Michigan University