DeeDee L Christian
Longwood
Summary
Results-oriented sales professional with expertise in B2B growth and client engagement. Proven skills in C-Level relationship building, tailored solution development, and delivering exceptional customer satisfaction. Leverages CRM systems for pipeline management and operational efficiency across diverse industries, including MRO, consumer products and paper.
Overview
33
33
years of professional experience
Work History
National Account Manager/SR National Acct Manager
MSC Industrial Supply
03.2024 - Current
- Promoted to Senior NAM; 10/2024 Managing top 4 MSC national clients in MRO, Safety and JAN/SAN categories ($30M)
- Negotiated and implemented two contract renewals with Marketing, Legal, and Finance departments.
- Conducted quarterly business reviews with senior leadership and operations, utilizing data analytics to identify non-compliant spend and operational gaps.
- Partnered with key plant stakeholders to identify operational inefficiencies and implement value-driven solutions that enhance procurement alignment and increased category penetration.
- Collaborated cross-functionally to develop and execute strategic initiatives that drove measurable business improvements.
- Traveled extensively for business, visiting key clients across the country to strengthen relationships.
Senior Account Representative
PCA/Boise Paper
06.2017 - 02.2024
- Managed vendor partnership and AOP across 20 states and Canada/Ontario for PCA's Boise Paper mill's largest client, OPD Business Solutions.
- Delivered tailored paper solutions to 10 directors and over 100 field sales representatives.
- Analyzed usage and facilitated sku rationalization, contributing to new client contract acquisitions.
- Conducted training for ODP reps selling the Boise Paper brand.
- Coordinated mill tours for top procurement professionals.
- Provided market trends through business reviews.
- Traveled extensively, covering 50% of assigned territory to meet client needs.
- Key strategy: manufacturing through quality vs price.
Major Account Manager / single Client-Walt Disney World Parks & Resorts - FL
ODP Business Solutions
01.2013 - 01.2017
- Won multiple product lines at WDW Parks and Resorts and increased sales by 20%.
- Continued to introduce new product categories at WDW to reveal vendor consolidation, cost savings, while increasing territory revenue.
- Oversaw enterprise client relationship for 14 years, fostering loyalty and satisfaction.
- Maintained role throughout company merger, ensuring continuity of service and support for client.
Senior Account Manager / single Client-Walt Disney World Parks & Resorts - FL
OfficeMax - ODP Business Solutions
01.2003 - 01.2013
- Selected to lead implementation and ongoing management of Walt Disney World parks, resorts, cruise line, and ESPN new Office Product contract.
- Partnered with hospitality leaders to deliver tailored revenue-driving solutions and strengthened C-level relationships through strategic business reviews, expanding contract categories and enhancing enterprise-wide adoption.
- Directed large-scale rollout initiatives, including development and delivery of in person training of 600+ end-users, ensuring seamless adoption of operational change and contract compliance
- Coordinated complex logistics for multi-truck delivery operations across WDW properties, ensuring timely and accurate distribution of office products. Designed and implemented a strategic delivery mapping system covering 45+ square miles of administrative buildings and delivery points, optimizing routing efficiency, reducing delivery times and improving service reliability.
Account Representative - CA/FL
Boise Cascade Office Products
01.1993 - 01.2003
- Established C-level procurement relationships, ensuring compliance with contracts and driving growth.
- Executed sales strategies with top national office products clients in their HQ offices, HP, Kaiser Hospital, AAA, Marriott, Wyndham Vacation.
- Drove year-over-year growth of 10% through targeted strategic initiatives.
- Facilitated quarterly business reviews, delivering actionable insights and tailored solutions.
Education
Bachelor of Science - Speech Communications
Oregon State University
Corvallis, ORCorvallis, OR
Internship -
YWCA Upstate NY
Skills
National sales expertise
- Strategic account growth
- Pipeline management
- Contract negotiation
- Sales analysis
- CRM proficiency
- Sales presentations
- Challenger methodology
- Cross-functional collaboration
- Client engagement
- Supply chain management
- Relationship building
- Trust building
- Willingness to travel
Awards
- Sales Rep of the Year
- National Sales Excellence Award
Timeline
National Account Manager/SR National Acct Manager
MSC Industrial Supply
03.2024 - Current
Senior Account Representative
PCA/Boise Paper
06.2017 - 02.2024
Major Account Manager / single Client-Walt Disney World Parks & Resorts - FL
ODP Business Solutions
01.2013 - 01.2017
Senior Account Manager / single Client-Walt Disney World Parks & Resorts - FL
OfficeMax - ODP Business Solutions
01.2003 - 01.2013
Account Representative - CA/FL
Boise Cascade Office Products
01.1993 - 01.2003
Bachelor of Science - Speech Communications
Oregon State University
Internship -
YWCA Upstate NY