Dee Dee Vaughns Miller
Midland,TX
Summary
Professional with experience in developing policies and procedures to enhance organizational efficiency. Demonstrated ability to implement strategies aimed at increasing customer satisfaction and loyalty, while effectively resolving customer complaints. Organized various events, including trade shows and conferences, showcasing strong project management skills. Proven track record in team development and providing guidance to employees, contributing to a cohesive work environment.
Overview
15
15
years of professional experience
Work History
Owner
Dee-Sky Services
Midland, Texas
08.2010 - Current
- Developed policies and procedures for the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized events such as trade shows and conferences.
Team Leader
The Kent Companies
Midland, Texas
08.2023 - 02.2025
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Cashier
Jack's Convenience Stores
Midland, Texas
06.2022 - 06.2024
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
General Studies
Midland College
Midland, Texas, TXSkills
- Credit card payment processing
- Courteous demeanor
- Prioritization
- Professional telephone demeanor
- Reading comprehension
- Refund management
- Team development
- Problem resolution
- Store maintenance
- Adaptive team player
- Positive and professional
- Filing
About Dee Dee
I thank you for the opportunity
to be added to your wonderful company. I am a dedicated employee and if you are willing to teach me , I am willing to learn and again thank you.
Timeline
Team Leader
The Kent Companies
08.2023 - 02.2025
Cashier
Jack's Convenience Stores
06.2022 - 06.2024
Owner
Dee-Sky Services
08.2010 - Current
General Studies
Midland College