Wendy Payne
Rocky Mount,VA
Summary
Highly motivated professional with 14 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen, experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
Owner
Catch A Tan 2
Rocky Mount, VA
10.2016 - Current
- Managed daily operations of business, including hiring and training staff.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Honors - Tourism And Travel Services Marketing Operations
Southeastern Academy of Travel & Tourism
Kissimmee, FL12-1989
Some College (No Degree) - Accounting
Danville Community College
Danville, VASkills
- Sales
- Schedule Coordination
- Customer Service
- Staff Management
- Data Entry
- Retail Marketing
- Credit card payment processing
- Complaint resolution
- Product Knowledge
- Customer Retention
- Conflict resolution techniques
- Budgeting and finance
- Superior computer skills
- Social Media Monitoring
Timeline
Owner
Catch A Tan 2
10.2016 - Current
Honors - Tourism And Travel Services Marketing Operations
Southeastern Academy of Travel & Tourism
Some College (No Degree) - Accounting
Danville Community College
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