Deen Hydes

General Sales Manager |

Kendall Auto Group | Volkswagen AG

. Bend, OR

09.2019 - Current

Conducted new hire interviews, introduced them to the team & guided them through the hiring & training process.
Encouraged team members to meet & exceed objectives by setting goals, tracking daily performance & implementing improvement strategies through experience & proven material.
Daily training & frequent motivational meetings enabling staff to be comfortable in front of their peers & their working environment.
Examining maturity manager to increase repeat sales.
Printing service logs so sales can follow up and gain potential sales and increase trade retention.
Identified areas of improvement to maximize knowledge & efficiency.
Compliant on new company products, services, policies & training.
Attending VW training in person/virtually for new model launches.
Mentored & directed employees by conducting one-on-one trainings for self improvement, confidence & accountability.
Submitting deals through CUDL, RouteOne & VW Credit efficiently.
Created weekly & monthly reports on sales performance, goals, & objectives to motivate the team through competition.
Reviewed inventory data weekly, made market adjustments & evaluate forecasts to meet objectives/demands.
Working intimately with the service department to approve/decline recon on used vehicles & strategize market day supply of all units.
Working closely with vendors to approve interior/exterior repairs.
Drove all transferred vehicles & thoroughly analyzed used vehicle inspections to determine stocking inventory.
Transferring vehicles via E-Block & stocking them in VMS.
Vehicle compliance - Buyer’s guide, year/price stickers, CPO tags, stock tags, license plate insert/frames, monroney’s.
Establishing great working relationships with neighboring VW dealerships to initiate dealer trades, if necessary.
Assigning leads & engaging in manager phone calls to generate prospective buyers through follow up.
Finance deals to increase PVR & packaging backend products using strategic methods to become profitable.
Expert knowledge in VW VSC Platinum, Gold, Powertrain, Term Protection, VW Windshield/Dent Protection, Key Protection, LEP, GAP, Crystal Fusion, Sealants, XPEL.
Printing & confirming Title apps, LTA’s, ODO, POA, BOS, ATPI, WE OWE, Buyers Guide, P/A, LAW contracts, VSC’s/Product.
Updating heat sheets, CIT’s & fund delays in a timely manner.
Always ending each transaction positively & creating an unforgettable experience to gain referrals, 5 star Google/Dealer reviews & 5 Star VW Survey’s. “Sell a friend, not a customer”