Deena Arzu
New York,NY
Summary
Experienced Scheduling Coordinator with over 10 years of expertise in providing comprehensive support to personnel in fast-paced office environments. Exceptional scheduling, project tracking, and issue resolution skills. Dedicated to ensuring seamless operations and optimizing productivity. Recognized as a knowledgeable employee, highly valued as an asset to any company seeking efficient coordination and effective communication.
Overview
6
6
years of professional experience
Work History
Surgical Scheduling Coordinator
Mount Sinai Hospital
01.2023 - Current
- Utilized advanced software tools like Epic, Outlook, and other scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed approximately 70 incoming calls, emails and faxes per day from staff and patients
Patient Services Supervisor
Lenox Hill Radiology
08.2018 - 11.2022
- Aided staff level employees as necessary to ensure compliance with department policies and procedures
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Researched and implemented new Medicaid plans, which helped to reduce numbers of denials by 60%
- Managed patient complaints professionally, addressing concerns promptly to ensure satisfaction.
Education
Bachelor of Arts - Criminal Justice
John Jay College For Criminal
New York, NY01.2026
Associate of Arts - Criminal Justice
Hostos Community College
Bronx, NY 06.2015
Skills
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Adaptability and Flexibility
- Multitasking
Languages
Spanish
Full Professional
Timeline
Surgical Scheduling Coordinator
Mount Sinai Hospital
01.2023 - Current
Patient Services Supervisor
Lenox Hill Radiology
08.2018 - 11.2022
Bachelor of Arts - Criminal Justice
John Jay College For Criminal
Associate of Arts - Criminal Justice
Hostos Community College
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