Deena (Randi) Dinges

Evaluate claims by conducting thorough investigations and analyzing policy coverage. Worked directly with insureds and contractors to ensure the claim is processed promptly and efficienctly. Maintained a positive work environment, fostering team collaboration and continuous improvement.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.