Deepa Mukerjee

• Addressed incoming customer calls, emails, and inquires promptly and professionally. Provided information regarding plumbing services, pricing, scheduling, and service areas. Coordinated with customers to schedule plumbing services, installations, repairs and maintenance appointments. Efficiently managed the scheduling system to optimize technician routes and maximize productivity. Built and maintained strong customer relationships by actively listening to concerns. Generated and processed invoices for completed plumbing services
• Addressed customer complaints and service issues promptly
• Demonstrated empathy and professionalism

• "Working remotely from home in Murrieta, CA, received inbound calls from prospects who responded to company advertising. Probed questions to determine prospect's needs and wishes; determined budget constraints and time requirements. Scheduled appointments with homeowners for salesmen to present products. Followed up after installation and asked customers to post positive reviews on social media. Commission only position

Coordinated events and managed office. Recruited, hired and managed a staff of 10. Answered inbound calls and called internet and home show leads to solicit business. Coordinated and scheduled sales appointments. Office managerial functions including typing correspondence, answering phones, accounts payable and accounts receivable using Quickbooks Pro