DEEPAK KUMAR
Elmhurst,NY
Summary
Dynamic Front Desk Agent with a proven track record at Best Western Hotel, excelling in customer service and guest relations. Expert in managing reservations and payments while resolving issues swiftly, enhancing guest satisfaction. Recognized for fostering a welcoming atmosphere and implementing operational improvements that drove repeat visits.
Overview
2026
2026
years of professional experience
Work History
Store Supervisor
ANGEL INC
Richmond Hill, NY
04.2025 - 01.2026
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff to enhance productivity and improve customer service skills.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Coordinated merchandising efforts to maximize product visibility and enhance customer experience.
- Monitored sales performance, identifying trends to inform promotional strategies and improve revenue.
- Resolved customer complaints effectively, fostering a positive shopping environment and enhancing satisfaction.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
Front Desk Agent
Best Western Hotel
Newport, VA
01.2024 - 03.2025
- Greeted guests upon arrival, ensuring a welcoming atmosphere.
- Checked guests in and out efficiently using hotel management software.
- Processed reservations and room assignments with attention to detail.
- Addressed guest inquiries and resolved issues promptly for customer satisfaction.
- Coordinated with housekeeping to maintain room readiness and cleanliness.
- Managed phone calls, providing information about hotel services and amenities.
- Monitored security protocols to ensure guest safety throughout the hotel.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Mahindra First Choice Wheels
Jalandhar Punjab India
03.2015 - 10.2023
- Developed strategic partnerships with automotive dealers to enhance service offerings.
- Led cross-functional teams to implement process improvements in customer service operations.
- Analyzed market trends to inform business strategy and drive growth initiatives.
- Fostered a culture of accountability and performance excellence among staff members.
Manager
Mahindra First Choice Wheels
Jalandhar Punjab India
2005 - 12.2014
- Led team in optimizing vehicle inspection processes, enhancing operational efficiency.
- Developed and implemented training programs for new staff, improving onboarding experience.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Streamlined inventory management system, reducing discrepancies and increasing accuracy.
- Analyzed customer feedback data to identify service improvements and enhance satisfaction levels.
- Managed supplier relationships, negotiating terms to optimize procurement costs and quality standards.
- Directed strategic planning sessions, setting goals aligned with organizational growth objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Science - Electrical Engineering
Adesh Engineering College
Faridkot06-2001
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Guest accommodations
- Listening skills
- Front desk management
- Reservations
- Bookkeeping
- Transaction processing
- Record preparation
- Problem-solving
- Nightly audits
- Operations management
Timeline
Store Supervisor
ANGEL INC
04.2025 - 01.2026
Front Desk Agent
Best Western Hotel
01.2024 - 03.2025
Mahindra First Choice Wheels
03.2015 - 10.2023
Manager
Mahindra First Choice Wheels
2005 - 12.2014
Bachelor of Science - Electrical Engineering
Adesh Engineering College