Deepali Jarial
Victorville,CA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Teleperformance. Skilled in cash management and known for exceptional patience and empathy, I've successfully managed high-stress situations, boosting loyalty and performance. My mentoring of new staff at Royal Pizza showcases my commitment to team excellence and customer service achievements.
Overview
2
2
years of professional experience
Work History
Cashier
Royal Pizza
02.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Order Taker
Indian Resturant
09.2023 - 01.2024
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
Customer Service Representative
Teleperformance
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Govt Sen Sec School Bhaderkali
Himachal Pradesh , India06.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer Relations
- Order Taking
- Cash Management
Timeline
Cashier
Royal Pizza
02.2024 - 08.2024
Order Taker
Indian Resturant
09.2023 - 01.2024
Customer Service Representative
Teleperformance
05.2022 - 06.2023
High School Diploma -
Govt Sen Sec School Bhaderkali
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