Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deepa Vijayan Kuttasseri

Latham,NY

Summary

Talented Program Analyst driven to contribute useful information to strategic decision making and program planning with effective [Type] analysis. Proficient in [Software] and offering [Number] years of experience in [Description] industry to new role at [Company Name]. Highly organized, efficient and detail-oriented professional. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Versatile [Type] Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with [Number] years of experience in [Industry]. Experienced [Type] Management Analyst skilled in budget review, reporting and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Higway Safety Program Analyst Trainee 2

Department Of Motor Vehicles
04.2022 - Current
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

L1 Support Engineer

Infinite Computer Solutions
03.2021 - 04.2022
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Monitored systems in operation and quickly troubleshot errors.
  • Connected to computer of client using remote link to install programs and applications.
  • Communicated with clients to verify roots and causes of computer problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.

Tax Information Aide

Department Of Taxation And Finance
02.2019 - 09.2019
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Researched tax implications for various deductions and credits.

Front End Executive and Cashier

Market 32
12.2018 - 02.2019
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.

Education

Bachelor of Education - Education

University of Calicut
Calicut, India
2002

Master of Arts - English Language And Literature

University of Calicut
Calicut, India
2000

Bachelor of Arts - English Literature

University of Calicut
Calicut, India
2000

Skills

  • Managing Program Activities
  • Administrative Management
  • Departmental Support
  • Program Administration and Evaluation
  • Customer Care
  • Corrective Actions
  • Strategic Planning
  • Employee Performance Management System
  • Constructive Feedback
  • Training Junior Team Members
  • Strategy Implementation
  • Payment Collection
  • Client Meetings
  • Train Staff
  • Conduct Observations
  • Analyze Data
  • Evaluate Reports
  • Procedure Analysis
  • Personnel Interviewing
  • Study Work Problems

Languages

English

Timeline

Higway Safety Program Analyst Trainee 2

Department Of Motor Vehicles
04.2022 - Current

L1 Support Engineer

Infinite Computer Solutions
03.2021 - 04.2022

Tax Information Aide

Department Of Taxation And Finance
02.2019 - 09.2019

Front End Executive and Cashier

Market 32
12.2018 - 02.2019

Bachelor of Education - Education

University of Calicut

Master of Arts - English Language And Literature

University of Calicut

Bachelor of Arts - English Literature

University of Calicut
Deepa Vijayan Kuttasseri