Deepika Silla
Memphis,USA
Summary
Accomplished HRIS Analyst with a proven track record at City of Memphis, enhancing operational efficiency by 25% through expert development of Power BI dashboards and reports. Skilled in Oracle HCMs and adept at translating complex business objectives into streamlined HR solutions. Demonstrates strong collaboration and analytical skills, significantly improving data-driven decision-making processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HRIS Analyst
City of Memphis
, USA
11.2021 - Current
- Administer HR systems, ensuring data security, user access, and integrity.
- Maintain comprehensive employment records, including hiring, terminations, leaves, transfers, and promotions, using Oracle Cloud HCM.
- Develop and optimize SQL queries to extract, transform, and integrate HR data across systems, enabling seamless data flow.
- Design, develop, and maintain Power BI dashboards and reports, increasing operational efficiency by 25% through actionable insights into workforce analytics, recruitment metrics, employee engagement, and performance trends.
- Collaborate with stakeholders to translate business objectives into system specifications, streamline workflows, and enhance user experiences.
- Query and clean HRIS data using SQL and Excel to support report development and statistical analysis.
- Consolidate data from multiple sources, leveraging Power BI for interactive visualizations, and data exploration.
- Create and maintain eForms using Formsite and DocuSign, integrating them with Oracle Cloud HCM to automate HR processes, and improve efficiency by 20%.
- Generate Power BI reports from eForm data to provide actionable insights to senior management, while ensuring data integrity across departments.
- Implement Zendesk for HR service delivery, managing ticketing workflows, and automating HR inquiries to improve efficiency and reduce response times by 25%.
- Configure and manage ServiceNow portals, enhancing user experience, and ensuring compliance with governance policies.
- Collaborate with development teams to customize ServiceNow workflows, create comprehensive user guides, and maintain dashboards and reports.
- Participate in system development lifecycle processes, including auditing and documenting HR policies, processes, and workflows, as required.
- Assist with complex projects, including root cause analysis, trend reporting, and continuous quality improvement initiatives.
- Contribute to the design, refinement, and deployment of digital solutions to provide resources and insights for employees, managers, and IT teams.
- Collaborate with customers to configure business processes and data workflows aligned with operational requirements.
HR Data Management Records Tech
City of Memphis
, USA
03.2021 - 08.2021
- Supported HR operations by maintaining accurate and up-to-date employment records using Oracle Cloud HCM.
- Conducted Time-to-Fill analysis by assisting the Talent Management and Analytics team in designing Power BI reports, improving hiring analysis, and enabling data-driven strategies for talent retention.
- Utilized SAS Base for data mining and aggregation to support HR data analysis initiatives.
- Developed Power BI reports incorporating Power Query data modeling and DAX language to deliver actionable insights, minimize retention growth, and facilitate informed decision-making aligned with business requirements.
- Leveraged MS Excel to organize inventory data and budget reports, utilizing advanced tools such as pivot tables and VLOOKUP for efficient data management.
- Contributed to the Human Resources Data Management Policies and Procedures Project by documenting workflows and improving compliance.
- Created comprehensive training materials for new hires, resulting in a 15% reduction in ticket resolution errors.
- Documented HR policies and procedures using platforms such as Oracle Fusion, Oracle EBS, Zendesk, and ApplicationXtender to ensure consistency and accessibility.
- Developed a SharePoint-based knowledge base, including step-by-step wiki pages, to streamline information access and improve operational efficiency.
Data Engineer Intern
GMR Kamalanga & GMR Rajahmundry Energy Ltd
, India
05.2018 - 08.2018
- Implemented endurance analysis techniques to predict the erosion timeline of power lines, enhancing maintenance planning and operational efficiency.
- Improved the average handle time per power trip significantly by applying data-driven insights and predictive methodologies.
- Developed SQL querying scripts and created dashboards in Power BI to support executive management reporting and decision-making.
- Designed and established data models to support the development of new applications, ensuring scalability, and data integrity.
- Built predictive models using Excel to perform clickstream power data analysis, enabling the restructuring of electricity flow through individual phases for optimized performance.
- Actively participated in analysis, requirements gathering, development, and testing to ensure successful project execution and alignment with business objectives.
Education
Master of Science - Management and Information Systems
University of Memphis
Memphis, TN, USA08.2021
Bachelor of Technology - Power Engineering
GMR Institute of Technology
Andhra Pradesh, INDIA12.2019
Skills
HRIS Platforms: Oracle HCMs
Automation and Workflow Tools: Docusign, ServiceNow, Zendesk
Database Systems: DB2, SQL Server, MySQL, Teradata, Oracle
Reporting & visualization: Tableau, Spotfire, Splunk, Power BI(PowerQuery, DAX)
Project Management Methodologies: Scaled Agile (SAFe), Waterfall
Certification
- Google Analytics Individual Qualification, 78135358
- Data Analytics for Management, Graduate Certificate, UofM
Accomplishments
- Organized national level ASPIRE technical event as a member, 2017
- First position in zonal rounds of IOT CABLE FAULT DETECTION presentation by CSI, 2018
- Fan STEPCONE Award for implementing SMART GRID, 2019
Timeline
HRIS Analyst
City of Memphis
11.2021 - Current
HR Data Management Records Tech
City of Memphis
03.2021 - 08.2021
Data Engineer Intern
GMR Kamalanga & GMR Rajahmundry Energy Ltd
05.2018 - 08.2018
- Google Analytics Individual Qualification, 78135358
- Data Analytics for Management, Graduate Certificate, UofM
Master of Science - Management and Information Systems
University of Memphis
Bachelor of Technology - Power Engineering
GMR Institute of Technology
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