De'Erica Smith
Raleigh,NC
Summary
Experienced professional with a proven track record in management, leadership, and communication. Recognized for meticulous attention to detail in problem-solving and strategic planning. Eager to leverage skills and expertise to deliver immediate impact within your organization.
Overview
6
6
years of professional experience
Work History
Dining Services Supervisor
ARAMARK, Contract Services
02.2024 - 06.2025
- Boosted customer satisfaction through quality service and prompt food delivery.
- Coordinated with kitchen staff for efficient front and back-of-house operations.
- Adhered to OSHA, safety, health, and sanitation standards.
Sorting Associate
FedEx
12.2023 - 07.2024
- Reduced sorting errors through quality checks and feedback to team members.
- Maintained organized workspaces for efficient access to tools and materials.
- Achieved high accuracy in package handling, minimizing damage claims and enhancing customer satisfaction.
Assistant Sales Manager
Auto Money Title Loans
09.2022 - 02.2023
- Evaluate loan applications.
- Build relationships with customers and assist with issues.
- Manage custody and control of assets and loan collateral.
Crew Scheduler
Southwest Airlines
05.2019 - 07.2021
- Verification of coverage of all scheduled flights.
- Monitoring of crew members schedules to ensure FAR compliance.
- Defined problems, collected data, established facts and validated conclusions.
Education
Ph.D - Business Management Entrepreneurship
California InterContinental University
Irvine, CaliforniaMaster's - Business Administration
DeVry University Keller Graduate School of Management
Irving, Texas07.2019
Bachelor Of Aviation - Aviation Management
Elizabeth City State University
Elizabeth City, NC05.2016
Skills
- MS Office
- Critical Thinking
- Computer Skills
- Teamwork
- Phone Etiquette
- Health and Safety
- Sales Support
- Filing folders
- Scanning/Printing Documents
- Reliable
- Trustworthy
- Organizational Skills
- Communication
- Heavy Lifting
- Assembly
- Monthly Forecasting
- Customer Service
- Active Listening
- Problem Solving
- Friendly-Positive Attitude
- Cash Flow and Reconciliation
- Skip Tracing
- Managing Delinquent Accounts
- Payment Solicitation
- Payment Scheduling
- Delinquent Account Notification
- Customer Locating
- Car Sales
- Filing Appeals
- Time Management
- Food preparation
- Sanitation standards
- Health regulations
Awards
Store of the Month (10/2022 - Present), Employee of the Quarter (08/2019)
Timeline
Dining Services Supervisor
ARAMARK, Contract Services
02.2024 - 06.2025
Sorting Associate
FedEx
12.2023 - 07.2024
Assistant Sales Manager
Auto Money Title Loans
09.2022 - 02.2023
Crew Scheduler
Southwest Airlines
05.2019 - 07.2021
Master's - Business Administration
DeVry University Keller Graduate School of Management
Ph.D - Business Management Entrepreneurship
California InterContinental University
Bachelor Of Aviation - Aviation Management
Elizabeth City State University
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