Dominique Jackson

• Implemented innovative strategies to reduce wait times during busy periods while maintaining impeccable service standards
• Enhanced customer satisfaction by focusing on quality service and timely food delivery in the dining area.
• Collaborated with kitchen staff to ensure smooth operations between front-of-house and back-of-house teams.
• Maintained clean, safe, and hazard-free work environment.
• Maintained a clean and efficient dining hall, ensuring compliance with health and safety regulations.
• Monitored food preparation, production, and plating for quality control.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Closed deals on multiple insurance coverage packages.

Addressed customer grievances with effective solutions.

Modified company guidelines for improved compliance.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.

• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
• Established welcoming atmosphere by greeting each guest warmly.
• Answered customers' questions, recommended items, and recorded order information.
• Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
• Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
• Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.