Tiffonee Schoff
Greenwood,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and always happy to continue improving skill set with hands on experience or research as well as being proficient with Office, Excel, Adobe and a variety of other computer programs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dining Services Supervisor
Country Charm
02.2024 - 12.2024
- Plan menus incorporating resident feedback, enhancing dining experiences and satisfaction
- Mediate employee conflicts and provide shift coverage, fostering a collaborative work environment
- Manage menu distribution and inquiries, bridging kitchen operations and resident needs
- Maintained clean, safe and hazard-free work environment.
- Followed OSHA, safety, health and sanitation guidelines.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Optimize dining operations by managing staff schedules and supplies, ensuring service delivery and resource efficiency
- Revamp menu offerings by incorporating resident feedback, elevating dining experiences and cultivating a customer-centric atmosphere
- Nurture a positive work culture through effective conflict resolution, flexible shift coverage, and open communication channels
Lead Server
Country Charm
09.2023 - 02.2024
- Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
In Home Caregiver
In Home
04.2015 - 09.2023
- Provided patients with assistance in completing daily tasks
- Provided emotional support and companionship to clients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided mobility assistance such as walking and regular exercising.
Customer Service
Revol Wireless
08.2011 - 01.2013
- Promoted quality customer service by executing follow up procedures.
- Maintained exceptional customer service
- Improved customer service by projecting friendly and knowledgeable attitude.
- Answered inquiries and provided superior customer service to clients.
- Developed customer service processes to improve customer satisfaction.
- Developed and implemented strategies for top-tier customer service.
- Operated register to provide great customer service.
- Greeted customers and provided outstanding customer service.
- Provided customer service by answering questions and resolving shipment issues.
Customer Service Rep
Adidas
08.2009 - 08.2011
- Assisted customers with inquiries, enhancing satisfaction and loyalty through effective communication
- Managed inventory efficiently, ensuring optimal stock levels and reducing discrepancies
- Achieved monthly sales targets consistently, contributing to overall store success
- Handled daily store operations, including opening, closing, and cash management
- Executed bank deposits accurately and promptly, maintaining financial integrity
Customer Service/Assistant Manager
Family Video
07.2007 - 02.2009
- Managed customer service, achieving high satisfaction scores and resolving inquiries efficiently
- Oversaw inventory, ensuring accurate stock levels and timely restocking to meet sales goals
- Handled daily store operations, including opening, closing, and maintaining a clean environment
- Conducted bank runs and deposits, ensuring accurate cash handling and financial transactions
Barista/Manager
Rocky Mountain Cafe
08.2005 - 07.2008
- Managed daily operations, ensuring smooth workflow and high customer satisfaction
- Developed and implemented new menu items, enhancing customer experience and increasing sales
- Handled supply orders and inventory management, reducing waste and maintaining stock levels
- Trained and scheduled staff, improving team efficiency and employee retention
Customer Service Rep
Fossil
11.2006 - 10.2007
- Assisted customers with purchases, ensuring a positive shopping experience and handling returns efficiently
- Increased sales by upselling additional items to meet store goals
- Managed inventory and prepared the store for opening and closing
- Operated the cash register and processed transactions accurately
Server
Christos Family Dining
07.2002 - 08.2004
- Took customer orders and served meals promptly, enhancing dining experience and customer satisfaction
- Recommended menu items to undecided customers, boosting meal sales and customer engagement
- Maintained clean, well-stocked sections, ensuring a pleasant dining environment and operational efficiency
Education
No Degree - Elementary Education
Purdue North Central
WestvilleNo Degree - SPEA-Criminal Justice And Organized Leadership
IUPUI
IndianapolisHigh School Diploma -
LaPorte High School
La Porte, IN06-2001
Skills
- Food preparation
- Employee evaluation
- Sales promotion
- Team management
- Guest relations
- Point of sale systems
- Problem-solving
- High-energy attitude
- Microsoft Office Suite
- Technical support
- Event management
- Computer proficient
Certification
ServSafe Food Handler Certification
Timeline
Dining Services Supervisor
Country Charm
02.2024 - 12.2024
Lead Server
Country Charm
09.2023 - 02.2024
In Home Caregiver
In Home
04.2015 - 09.2023
Customer Service
Revol Wireless
08.2011 - 01.2013
Customer Service Rep
Adidas
08.2009 - 08.2011
Customer Service/Assistant Manager
Family Video
07.2007 - 02.2009
Customer Service Rep
Fossil
11.2006 - 10.2007
Barista/Manager
Rocky Mountain Cafe
08.2005 - 07.2008
Server
Christos Family Dining
07.2002 - 08.2004
ServSafe Food Handler Certification
No Degree - Elementary Education
Purdue North Central
No Degree - SPEA-Criminal Justice And Organized Leadership
IUPUI
High School Diploma -
LaPorte High School
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