Waynette McKenzie

• Getting schedule done,coordinating food preparation, and supervising service staff.
• Increased staff productivity by implementing comprehensive training programs and providing ongoing support.
• Served as host for diners to drive pleasurable dining experiences.
• Streamlined inventory management processes for more effective ordering and reduced waste.

Doing Schedule,making sure dining room is always tour ready,making sure servers are dressed in proper uniforms etc

• Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
• Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Greeted guests, sat at tables and brought orders to assist front of house staff.
• Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
• Developed strong relationships with guests, resulting in a high rate of repeat clientele.

• Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
• Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
• Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
• Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.

Prep meals,work on train line etc