DeEtra Davis
Columbus,Ohio
Summary
Results-oriented Leadership Professional experienced in management, human resources, and operational processes across public and private sectors. Achieved enhanced service levels and employee retention through effective team building, training, and conflict resolution. Focused on driving compliance and operational efficiency while executing organizational planning and time management strategies.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Front End Leader
Giant Eagle
Columbus, Ohio
01.2021 - Current
- Oversaw the entire operation of the Front End and maintained service levels at the registers, SCOs, and service desk.
- Direct the customer flow to ensure service requirements are met.
- Managed inventory of front-end racks and supplies to align with customer demand and support profit maximization.
- Manage and budget inventory for the department
- Audit cash controls according to established procedures to identify and prevent cash losses.
- Interview, select and train Team Members
- Planned and distributed daily and weekly tasks to team members to ensure smooth operations.
- Resolved team member issues and complaints to maintain a positive work environment.
- Professionally engage with customers regarding issues.
Senior District Manager/HR Assistant
National Check Cashers Bizcorp
Columbus, Ohio
01.2003 - 01.2019
- Provided direct supervision to over 25 employees within specific demographics through Franklin County.
- Compiled data analysis of cash flow to designate deliveries to branches within my demographics.
- Conducted onsite audits to ensure branches are compliant with federal rules, law & regulations.
- Analyzed compliance reports for cash flow and state regulations, providing actionable resolutions for identified issues.
- Reduced customer stress by resolving issues and providing effective solutions to disgruntled customers.
- Interviewed prospective employees to evaluate their qualifications and skill level align with our mission and organizational growth.
- Developed training manuals for customer service, loan programs, and collections.
- Increased company growth and revenue by 85% within a two-year period by decreasing employee turnover, theft, and unemployment claims.
- Performed orientation and annual evaluation for new hires.
- Provided staff with proper training and information to achieve the company's goals.
- Engaged in recruitment activities to attract and hire qualified candidates.
- Conducted thorough background and reference checks to verify candidate qualifications.
- Updated and organized HR files and database to ensure accurate employee records.
- Resolved payroll discrepancies by investigating errors and implementing corrections.
- Processed termination paperwork for exiting employees and assisting with exit interviews.
Senior Teller
National Check Cashers (Bizcorp)
Columbus, Ohio
01.2005 - 01.2007
- Processed approved short-term loan applications for consumers, ensuring timely access to funds.
- Facilitated communication with clients to collect outstanding loan payments.
- Assisted in the collection process for outstanding loans.
- Performed background checks on potential clients by verifying financial and personal information to assess eligibility.
- Pre-screened/interviewed potential employees to evaluate their qualifications and skill level for potential position(s).
Customer Service Representative
Safelite Auto Glass
Columbus, Ohio
01.2003 - 01.2005
- Trained and oriented new associates, enhancing team readiness.
- Engaged with customers, insurance agents, and auto shops by phone, ensuring clear communication and support.
- Accurately entered customer information into production database.
- Verified customer insurance coverage and deductibles, providing accurate information to customers and technicians.
Customer Service Representative
I Force
Columbus, Ohio
01.2002 - 01.2003
- Provided customers with resolutions of concerns involving their invoices.
- Assisted customers with the resolution of concerns related to their products.
- Processed purchase orders for laboratory materials to ensure timely delivery and customer satisfaction.
Staffing Specialist
I Force
Columbus, Ohio
01.2001 - 01.2002
- Conducted reference and background checks on prospective employees, contributing to informed hiring decisions.
- Coached and counseled temporary employees, enhancing quality of customer service.
- Processed weekly payroll and unemployment claims, ensuring timely and accurate compensation for employees.
Railroad Dispatcher Supervisor
Milepost Industries
Columbus, Ohio
01.1997 - 01.2001
- Served as liaison between North Fork Southern, Conrail, and field supervision, enhancing collaboration and operational efficiency.
- Supervised five telephone operators and six drivers, ensuring effective communication and coordination in Ohio area operations.
- Arranged, calculated, and prepared destinations for drivers.
- Acted as liaison between North Fork Southern, Conrail, and field supervision, improving collaboration and operational efficiency.
- Conducted employee evaluations.
Education
Certificate - Human Resource Certification
Columbus State Community College
Columbus, Ohio 03.2021 - 01.2022
Associate Degree - Business Management
Columbus State Community College
Columbus, Ohio 06.2019 - 01.2021
Diploma -
Lorain High School
Lorain, OhioSkills
- Front-end operations
- Retail financial operations
- Inventory management
- Cash management
- High-volume processing
- Proficient in Windows, XP, MS Word, Excel, PowerPoint, email, and Internet
- Team leadership
- Organizational skills
- Customer service expertise
Volunteer Experience
Columbus Christian Center, Volunteer Aid, Columbus, Ohio, 2005, 2007, Overseen food bank lines, Call Customer Service (Call Center), Back to School Blast Monitored school supply lines, Contacted non-members for general assistance, advisory, and prayer
Timeline
Certificate - Human Resource Certification
Columbus State Community College
03.2021 - 01.2022
Front End Leader
Giant Eagle
01.2021 - Current
Associate Degree - Business Management
Columbus State Community College
06.2019 - 01.2021
Senior Teller
National Check Cashers (Bizcorp)
01.2005 - 01.2007
Senior District Manager/HR Assistant
National Check Cashers Bizcorp
01.2003 - 01.2019
Customer Service Representative
Safelite Auto Glass
01.2003 - 01.2005
Customer Service Representative
I Force
01.2002 - 01.2003
Staffing Specialist
I Force
01.2001 - 01.2002
Railroad Dispatcher Supervisor
Milepost Industries
01.1997 - 01.2001
Diploma -
Lorain High School