Deeva Williams
Care Coordinator
Hartsville,SC
Summary
Experienced Office Management and Administration Professional with 29 years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and a leader that blends advanced organizational, technical, and business acumen.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Care Coordinator Supervisor
Advanced Care Management
Columbia, SC
11.2017 - 12.2025
- Established and develop highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Produce high-quality documents, spreadsheets, and presentations for internal and client-based needs using Word and Excel
- Liaise with patients and SC state and private healthcare providers addressing inquiries, appointment requests, billing questions, and other healthcare needs
- Arrange corporate and office conferences for company employees and guests
Program Assistant
Department of Health & Human Services
Columbia, SC
04.2014 - 11.2017
- Drafted agendas, recorded minutes and created documents for staff meetings
- Made copies, proofed documents and distributed mail to provide administrative support to staff
- Gathered information and entered details into computer tracking spreadsheets, documents, and databases
Bad Debt Collector
Amcol Systems
Columbia, SC
09.2014 - 04.2015
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Researched accounts and completed due diligence to resolve collection problems
- Negotiated to collect balance in full
- Processed payments and applied to customer balances
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings
Customer Service Representative
Teleperformance
Columbia, SC
11.2013 - 09.2014
- Provided primary customer support to internal and external customers in fast-paced environment
- Compiled customer feedback and recommended service delivery improvements to management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
Education
Office Automation, Technology, Data Entry
Lively Technical Center
Tallahassee, FLCertification - Comprehensive Medical Training
Professional Medical Training Center
Florence, SC 2006.02 - 2008.08
High School Diploma -
East Gadsden High School, Formerly Havana Northside
Havana, FL 08.1989 - 06.1990
Skills
Documentation and control
Policy and procedure modification
Clerical support
Data entry
Clear oral/written communication
Data management
Microsoft Office Specialist Certification
Office management
Timeline
Care Coordinator Supervisor
Advanced Care Management
11.2017 - 12.2025
Bad Debt Collector
Amcol Systems
09.2014 - 04.2015
Program Assistant
Department of Health & Human Services
04.2014 - 11.2017
Customer Service Representative
Teleperformance
11.2013 - 09.2014
Certification - Comprehensive Medical Training
Professional Medical Training Center
2006.02 - 2008.08
High School Diploma -
East Gadsden High School, Formerly Havana Northside
08.1989 - 06.1990
Office Automation, Technology, Data Entry
Lively Technical Center