Mbah Defang Ekokobe
Houston,Texas
Summary
Results-focused multi-industrial professional with strength in sale,hospitality and a break out skill in recruiting. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sale, recruiting and customer service knowledge to promote business goals and objective. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes
Overview
4
4
years of professional experience
Work History
Executive Concierge
Camden Property Trust
Houston, Texas
03.2021 - Current
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Receive a resident retention rate of about 68% with current renewals.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
- Uses the on-site property management software OneSite,to track apartment availability, record traffic and leasing activities, rental insurance, manage resident and prospect data .
- Use CRM Follow up call with prospective tenant and a conversion rate of 38% to current residents.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Tracked leads using CRM software and followed up with interested parties.
- Provide a personalized experience, with emphasis on care and convenience for our future and current residents.
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled.
- Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled, ends with gratification.
- Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
- Implemented solutions to package management issues.
- Coordinate receiving and delivery of all resident packages and other deliverables being sent to residents .
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary.
- Met with prospective tenants to show property and assess applications or sign leases.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Handled travel arrangements for groups, couples, executives and special needs clients.
Resident Services Coordinator
First Impression Staffing
Washington, DC
04.2020 - 02.2021
- Discussed pricing and negotiated service contracts to secure agreements.
- Train staff to the client needs, before dispatch.
- Utilized social media to get hold of property managers to improve clientele and portfolio.
- Prospected for new business using databases and other strategies to generate sales.
- Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Prospected new opportunities by identifying promising commercial customers and qualifying leads.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Provided hands-on and proactive leadership to community services staff.
- Assist with planning, prepping, and executing in collaboration with the Conference & Events Manager, company events and meeting.
- Researched and analyzed community needs to determine program directions and goals.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Encourage the creating of an app to manage client to contractor. To facilitate placement and avoid over crowding and conflict.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Drove facility growth and increased resident morale by planning special activities.
- Kept HOA in good legal standing through proper documentation and implementation of required actions.
Concierge
First Impression Staffing
Washington, DC
10.2019 - 03.2020
- Directed incoming calls and messages to appropriate staff or residents.
- Handled 40+ calls per week while serving in high-touch capacity with resident.
- Lead generation by utilizing social media to showcase apartment which resulted into 10+ tours at a 40% closing rate.
- Scheduled conference room and other reservations using proprietary software.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Made cold calls with various future prospect who commented on our post on social media about looking to get luxury apartment.
- Utilized funnel CRM to generate lead and pinned them.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Prepared itineraries to deliver travel arrangements to clients.
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
- Explained benefits of purchasing travel insurance with clients.
- Used successful consultative strategies to close new package sales.
- Updated corporate traveler profiles with current information for optimal recordkeeping.
- Provided clients with brochures, guides and maps to assist with trip preparation.
- Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
- Develop, produce and coordinate resident communications, by creating newsletters, surveys,lease violation letters, and other communications to the residents.
Education
Bachelor of Science - Transport And Logistics
University of Bamenda
Bamenda Cameroon2022
Certificate - Travel Consulting
Hopper Travel Agent Bootcamp
Online 05.2023 - Current
Skills
- Documentation skills
- Reporting abilities
- Secure data practices
- Customer service
- Microsoft office
- Sales, Leasing
- Troubleshooting
- Computer skills
- Onesite (Resident Management)
- Chrip access
- Proficient in funnelio (CRM)
- Activebuilding (Package and Reservation Management)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certificate - Travel Consulting
Hopper Travel Agent Bootcamp
05.2023 - Current
Executive Concierge
Camden Property Trust
03.2021 - Current
Resident Services Coordinator
First Impression Staffing
04.2020 - 02.2021
Concierge
First Impression Staffing
10.2019 - 03.2020
Bachelor of Science - Transport And Logistics
University of Bamenda
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