Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Quote
AREAS OF EXPERTISE
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Jared Massie
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Jared Massie

Los Angeles,USA

Work Preference

Desired Job Title

Executive ConciergeCertified Luxury Travel ConsultantInformation Technology ManagerMember AccountantFloor Supervisor /Lead Visual Merchandiser

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Los Angeles, USA
Open to relocation: Yes

Minimum Desired Compensation

65000/yr

Important To Me

Company CulturePaid time offStock Options / Equity / Profit SharingWork from home optionPersonal development programsPaid sick leave401k match

Summary

Dynamic executive support and luxury travel professional with over 15 years of experience managing high-touch client services, intricate travel logistics, and operational support in fast-paced environments. Expertise includes executive concierge services, luxury leisure travel, and IT management, providing a distinctive blend of client relations, technical acumen, and adept problem-solving skills. Recognized for maintaining discretion and adaptability while delivering seamless experiences under pressure, effectively handling competing priorities and last-minute changes to ensure client satisfaction. Committed to elevating service standards and fostering lasting relationships through exceptional attention to detail and proactive communication.

Overview

1
1
Certificate
18
18
years of professional experience

Work History

Executive Concierge

Onefinestay / Exclusive Resorts
Los Angeles, California
05.2025 - Current
  • Coordinated and optimized 40+ detailed travel itineraries monthly, integrating luxury accommodations, exclusive transportation, curated excursions, and premium dining and spa services for discerning clients.
  • Directed comprehensive logistics planning, focusing on pre-arrival, on-site, and post-departure activities, while efficiently handling last-minute schedule adjustments and client needs.
  • Oversaw resolution of challenging guest inquiries, acting as primary contact to maintain high service quality and satisfaction.
  • Established and maintained relationships with vendors, property managers, and third-party partners to optimize guest experiences and streamline operational processes.
  • Implemented measures to maintain confidentiality of client identities, travel plans, and proprietary information, safeguarding organizational interests.

Certified Luxury Travel Consultant

Plaza Travel, A Frosch Company
Woodland Hills, CA
10.2019 - 05.2024
  • Coordinated complex domestic and international travel arrangements while securing competitive rates through strategic vendor relationships
  • Delivered exceptional customer service by providing personalized travel recommendations and resolving complex travel inquiries, resulting in 35% high customer satisfaction and 60% repeat business
  • Stayed current on travel regulations, destination updates, and industry trends to provide accurate guidance and proactive client support

Information Technology Manager

Plaza Travel, A Frosch Company
Woodland Hills, CA
10.2014 - 10.2019
  • Spearheaded IT team operations and ensured seamless functionality and quick resolution of technology-related challenges
  • Managed enterprise travel technologies and internal systems including Sabre, Apollo GDS, ClientBase CRM, IIS, SQL, and Microsoft environments to support company-wide operations
  • Administered implementation of robust IT policies to strengthen security and compliance by 40% while optimizing system performance
  • Leveraged strategic problem-solving skills to implement transformative solutions, enhancing operational standards and innovation
  • Cultivated strong partnerships with vendors and stakeholders to meet dynamic IT needs

Member Accountant

The Alaska Club
Juneau, AK
03.2012 - 06.2013
  • Conducted thorough analysis and resolution of 200+ complex account and billing discrepancies monthly, ensuring transparent solutions for members.
  • Analyzed membership growth and revenue trends through the creation of detailed financial reports on a daily, weekly, and monthly schedule.
  • Streamlined accounts payable operations by implementing rigorous checks for invoice accuracy, authorization compliance, and financial coding accuracy.

Floor Supervisor /Lead Visual Merchandiser

Gap, Inc. / Old Navy
San Francisco, CA
01.2008 - 11.2011
  • Created and refreshed visual merchandising displays, including shop layouts and mannequins, to improve customer engagement and increase product sales
  • Coordinated daily sales floor activities, managing shift changes and staff schedules to ensure operational efficiency
  • Interpreted data from product analysis reports to pinpoint profit variations and execute strategies aimed at enhancing revenue by 35%.

Education

Associate of Science - Business Administration And Management

University of Evansville
Evansville, IN
05-2000

Skills

  • Effective time management
  • Strong organizational skills
  • Detail-oriented approach
  • Adaptive decision making
  • Calendar management
  • Excellent verbal and written communication
  • Strong technical skills
  • Invoice management
  • Client confidentiality
  • Quickly adjusting to change
  • Skilled in conflict resolution

Certification

  • Certified Travel Associate (C.T.A.), The Travel Institute - July 2020

Timeline

Executive Concierge

Onefinestay / Exclusive Resorts
05.2025 - Current

Certified Luxury Travel Consultant

Plaza Travel, A Frosch Company
10.2019 - 05.2024

Information Technology Manager

Plaza Travel, A Frosch Company
10.2014 - 10.2019

Member Accountant

The Alaska Club
03.2012 - 06.2013

Floor Supervisor /Lead Visual Merchandiser

Gap, Inc. / Old Navy
01.2008 - 11.2011

Associate of Science - Business Administration And Management

University of Evansville

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You are never too old to be what you might have been.
George Eliot

AREAS OF EXPERTISE

  • Executive & Administrative Support
  • Luxury Travel Coordination
  • Client Relations & Guest Services
  • Operations & Workflow Optimization
  • Vendor & Supplier Negotiations
  • Calendar & Logistics Management
  • Financial Reporting & Expense Management
  • Travel Technology & CRM Systems
  • Process Improvement
  • Event & Itinerary Planning

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