Deianeira Anderson
RALEIGH,NC
Summary
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Drives customer satisfaction and loyalty through empathetic service and effective collaboration. Adaptable to changing environments, consistently achieving organizational goals with a proactive approach.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Airtron
02.2023 - 10.2026
- Answer inbound calls and emails
- Scheduled HVAC appointments and coordinated technician dispatch
- Sold service plans to customers, explaining features and benefits.
- Collect any delinquent payments
- Order HVAC parts and schedule with builders or homeowners
- Manage service room and parts
- Followed up on appointment status and technician arrivals to keep customers informed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with field supervisors and internal teams to align schedules and service priorities.
Video Technician
Huseby
08.2021 - 08.2022
- Download and encode DVDs to computer for clients' files
- Answer emails regarding request for links to files and assist with any questions from coworkers and clients
- Answer the phone for potential clients and existing clients with regards to questions or requests
- Train and support new coworkers in the department
- Assist in other departments when coverage needed
- Prepared case files and media for secure transfer, archiving, and client delivery
- Facilitate zoom meetings
- Create zoom and teams links for depositions
- Set up and tested video conferencing equipment for depositions and remote proceedings
Claims Agent
IQor
03.2021 - 07.2021
- File insurance claims for phones and smart devices
- Sell home+ protection plans for in home smart devices
- Troubleshoot customers' issues and connect them to the appropriate department
- Customer service - liaison between Customer and phone carrier
- Support and encourage coworkers and team on sales goals
- Improved customer satisfaction rates by addressing claimant concerns promptly and providing clear explanations of policy coverage.
- Processed and recorded new policies and claims.
Education
Liberal Arts - Sociology
University of North Carolina At Charlotte
Charlotte, NC12.2020
Skills
Client relations
Data entry
Scheduling
Customer service
Critical thinking
Active listening
Timeline
Customer Service Representative
Airtron
02.2023 - 10.2026
Video Technician
Huseby
08.2021 - 08.2022
Claims Agent
IQor
03.2021 - 07.2021
Liberal Arts - Sociology
University of North Carolina At Charlotte