DeIanni McCain
Humble,TX
Summary
Meticulous Medical Records Clerk with 1-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Medical File Clerk
Maximus
10.2022 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Customer Service Associate
Lowes Home Improvement
09.2021 - 10.2022
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted in answering customer questions either over the phone or in person .
Customer Service Associate
Kroger's Supermarket
09.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Summer Creek High School
Houston, TX06.2021
Skills
- Medical Office Administration
- Medical Terminology
- EMR / EHR
- Data Security
- Medical Terminology Understanding
- HIPAA Compliance
- Medical Transcription
- Customer Service
- Written and Verbal Communication
- Filing Systems Expertise
Timeline
Medical File Clerk
Maximus
10.2022 - Current
Customer Service Associate
Lowes Home Improvement
09.2021 - 10.2022
Customer Service Associate
Kroger's Supermarket
09.2020 - 07.2021
High School Diploma -
Summer Creek High School
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