Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Deiby Valencia Campaz

Miami Beach,FL

Summary

Dynamic sales professional with a proven track record at Hard Rock Cafe, excelling in customer service and effective selling techniques. Consistently achieved sales targets by inspiring teams and fostering strong client relationships, resulting in increased revenue and repeat business. Skilled in motivating staff while maintaining a keen focus on store appearance and merchandising.

Overview

10
10
years of professional experience

Work History

Sales Supervisor

Hard Rock Cafe
11.2024 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Hotel Front Desk Supervisor

ThesIS
03.2023 - 05.2024
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Front Desk Agent

Cadillac
01.2023 - 05.2024
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.

Room Service Attendant

Mandarin Oriental Hotel Group
09.2015 - 11.2019
  • Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Restocked supplies to keep team efficient and ready for guests' orders.

Education

N/a - Tv And Radio Broacasting

Miami Dade College
Homestead, FL

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Store appearance and merchandising
  • Motivational skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Supervisor

Hard Rock Cafe
11.2024 - Current

Hotel Front Desk Supervisor

ThesIS
03.2023 - 05.2024

Front Desk Agent

Cadillac
01.2023 - 05.2024

Room Service Attendant

Mandarin Oriental Hotel Group
09.2015 - 11.2019

N/a - Tv And Radio Broacasting

Miami Dade College

Similar Profiles

CREATE PROFILE
Deiby Valencia Campaz