Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deicy Florez

Orlando,FL

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

27
27
years of professional experience

Work History

Server

Renaissance Hotel
Orlando, FL
02.2007 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted customers, answered questions and recommended specials to increase profits.

Server

Renaissance Hotel
Orlando, FL
09.2002 - 02.2007
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Marriot Hotel
Miami , FL
10.1997 - 08.2000
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided excellent customer service to ensure satisfaction.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

High School Diploma -

Santa Maria Mazzarello
Colombia
12-1997

Skills

  • Customer service
  • Order processing
  • Menu knowledge

Timeline

Server

Renaissance Hotel
02.2007 - Current

Server

Renaissance Hotel
09.2002 - 02.2007

Server

Marriot Hotel
10.1997 - 08.2000

High School Diploma -

Santa Maria Mazzarello
Deicy Florez