Deidli Serna
Austin,TX
Summary
Dynamic professional with extensive experience at ProSource Wholesale, excelling in customer service and project support. Proven ability to enhance client satisfaction through effective order management and conflict resolution. Skilled in Microsoft Office and adept at maintaining organized documentation, ensuring seamless operations and timely product delivery.
Overview
6
6
years of professional experience
Work History
Expeditor & Claims Specialist
ProSource Wholesale
South Austin
01.2022 - Current
- Support account managers and trade clients by tracking orders and ensuring timely product delivery.
- Coordinate with vendors and resolve claims or return issues to maintain smooth project timelines.
- Maintain accurate records, provide customer updates, and support showroom staff.
- Assist in improving efficiency and client satisfaction with a proactive and solution-oriented approach.
Sales Assistant
ProSource Wholesale
San Antonio
01.2020 - 01.2021
- Provided administrative support to sales team, handled customer inquiries, and processed orders.
- Helped manage daily operations, maintained organized documentation, and ensured client follow-ups.
- Played a key role in facilitating a smooth customer experience through strong communication.
Front Desk Agent
Holiday Inn
01.2019 - 01.2020
- Greeted guests, checked them in/out, and resolved inquiries with warmth and professionalism.
- Handled phone reservations, provided local information, and maintained daily shift reports.
- Built a strong foundation in customer facing service and hospitality.
Education
4 year Diploma -
Palau High School
Koror, Palau05.2008
Skills
- Customer Service
- Client Relations
- Sales
- Project Support
- Order Management
- Expediting
- Vendor Communication
- Inventory Processing
- Returns Processing
- Administrative Support
- Office Support
- Problem Solving
- Conflict Resolution
- Time Management
- Organization
- Microsoft Office
- Excel
- Outlook
- Word
- RFMS System Knowledge
- Hospitality
- Front Desk Operations
Timeline
Expeditor & Claims Specialist
ProSource Wholesale
01.2022 - Current
Sales Assistant
ProSource Wholesale
01.2020 - 01.2021
Front Desk Agent
Holiday Inn
01.2019 - 01.2020
4 year Diploma -
Palau High School
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