Deidra Heller
Westfield,IN
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
11
11
years of professional experience
Work History
Guest Service Associate - Trainer
European Wax Center
10.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, as well as Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Inside Sales Representative
Presidio
04.2019 - 04.2023
- Manage invoicing for the service department totaling upwards of one million dollars per fiscal year
- Collaborate with Account Managers to maintain service ticket board and determine necessary strategies to complete services for over 250 customers
- Manage telephone calls professionally, effectively, and with strong communication skills
- Maintain approximately 50 orders per month for the service department, as well as returns of unused parts for the entire office.
Store Manager
Rue 21
04.2018 - 04.2019
- Monitored budgets and prepared analysis reports of store performance and sales, resulting in a growth of 3.6% in sales during the fiscal year
- Trained, developed, and evaluated 15+ associates and supervisors
- Prioritized, and delegated, work load to meet changing priorities and deadlines
- Created an interactive and engaging environment for both customers and associates.
Sales Supervisor
DSW
09.2013 - 04.2018
- Promoted upselling, add-on sales, and sell through in a store with annual turnover of +$5 million
- Monitored service levels and key performance indicators such as Customer Conversion above 60% and Rewards involvement above 80%
- Coached associates to consistently deliver effective selling behaviors resulting in high customer engagement
- Organized shift personnel and merchandise movements.
Education
High School Diploma -
WESTFIELD HIGH SCHOOL
Greenfield, IN05.2016
Skills
- Invoicing
- Effective Communication
- Proficiency in Office programs
- Service monitoring and evaluation
- Accurate Recordkeeping
- Resource Utilization
Timeline
Guest Service Associate - Trainer
European Wax Center
10.2023 - Current
Inside Sales Representative
Presidio
04.2019 - 04.2023
Store Manager
Rue 21
04.2018 - 04.2019
Sales Supervisor
DSW
09.2013 - 04.2018
High School Diploma -
WESTFIELD HIGH SCHOOL