Deidra Hewitt
Denver,NC
Summary
Dynamic billing and insurance professional with extensive experience at Progressive Medical Associates. Proven track record in insurance claim processing and patient account management, ensuring accuracy and efficiency. Recognized for exceptional customer service and training abilities, fostering team collaboration and enhancing operational workflows. Committed to delivering results in fast-paced environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Billing Manager/Records
Progressive Medical Associates, PLLC
Huntersville, NC
10.2023 - Current
- Key and post all patient insurance claims.
- Review the provider-selected codes for accuracy, and change them as needed.
- Research complex billing issues using internal resources and external sources, as needed.
- Serve as a resource on current coding regulations by proactively tracking changes, and educating providers and staff to ensure compliance.
- Post all insurance and patient payments with accuracy.
- Follow up on claims, and submit appeals if warranted.
- Reconcile the batch sheet daily.
- Communicate with patients regarding account balances and payment plans.
- Process customer refunds promptly upon request.
- Work with customers to resolve billing disputes in a timely manner.
- Investigate unapplied payments or credits to determine the appropriate application method.
- Monitor delinquent accounts, and work with the collections company when necessary.
- Prepare monthly reports on accounts receivable status, and aging analysis.
- Establish clear, detailed reference materials for cross-training, improving team readiness, and ensuring uninterrupted workflow coverage.
- Pull, create an invoice, and then fax records requested by patients, attorneys, and insurance companies.
- Facilitate the secure and timely transfer of medical records between providers and specialists to support continuity of care.
- Update the online rolodex with providers from whom records are being requested.
- Work closely with the office manager to create and execute policies that improve operational efficiency and compliance.
- Function as the go-to resource for staff and providers during the office manager's absence.
- Ensure accurate and timely processing of weekly timesheets in the absence of the office manager, to maintain payroll continuity.
- Assist in covering the front desk and referrals when necessary.
Referrals Coordinator/Records
Progressive Medical Associates, PLLC
Huntersville, NC
05.2019 - 10.2023
- Overhauled the system from paper to computer-based referrals.
- Created an online rolodex of providers to whom the office refers.
- Obtained prior authorizations, utilizing medical knowledge to answer clinical questions.
- Created and faxed specialist and imaging referrals.
- Maintained and updated referral forms as needed to ensure accuracy and current information.
- Provided smooth and efficient patient check-outs, while arranging timely follow-up appointments.
- Created patient portals and addressed all calls from patients with technical portal questions.
- Pulled, created an invoice, and then faxed records requested by patients, attorneys, and insurance companies.
- Facilitated the secure and timely transfer of medical records between providers and specialists to support continuity of care.
- Updated the online rolodex with providers from whom records were being requested.
- Assisted with incoming calls and scheduling appointments.
- Worked closely with the office manager to create and execute policies that improved operational efficiency and compliance.
- Functioned as the go-to resource for staff and providers during the office manager's absence.
Lead Teacher
Denver United Methodist Church Preschool
Denver, NC
09.2014 - 05.2019
- Planned and executed activities to promote the physical, social, and emotional development of four-year-old children in preparation for kindergarten.
- Administered assessments for each child, and tracked results.
- Maintained frequent and open communication with parents via email, telephone, and in-person conferences.
- Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure parent satisfaction.
Finance Department Assistant
Mega Force Temporary Agency
Mooresville, NC
01.1997 - 01.1998
- Assisted with Accounts Payable and Accounts Receivable.
- Worked on general accounting projects and reports.
- Verified data integrity and accuracy.
- First assignment as the Finance Department Assistant at PGI Nonwovens led to a year of full-time, temporary work, followed by a job offer.
Insurance Billing Specialist
Carpenter Chiropractic
Bridgeport, CT
08.1995 - 06.1996
- Handled all phases of Worker's Compensation and private insurance billing for five doctor practice.
- Responded to patient inquiries via telephone.
- Entered details such as payments, account information and call logs into the computer system.
- Verified data integrity and accuracy.
Office Manager
Vision Center LTD.
Shelton, CT
08.1990 - 07.1995
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Scheduled appointments.
- Transcribed dictated files.
- Processed all patient insurance claims.
- Lead the hiring process for new employees, from screening to selection.
- Trained all employees in insurance processing.
- Researched and acquired employee benefits plan.
- Reconciled checkbook.
Insurance Coordinator/Bookkeeper
Jon Chadys, D.M.D.
Monroe, CT
10.1988 - 06.1990
- Filed dental, Worker's Compensation, and auto accident insurance claims for patients.
- Supervised billing, bookkeeping, and payroll.
Education
Bachelor of Arts - Corporate Communications
Southern Connecticut State University
New Haven, CT01.1988
Skills
- Customer service orientation
- Insurance claim processing
- Billing reconciliation
- Patient account management
- Medical coding
- Data entry accuracy
- Attention to detail
- Team collaboration
- Insurance verification
- Training and mentoring
- Personable demeanor
- Computer proficiency
- Multi-tasking skills
- Organizational abilities
- Clear communication skills
- Punctuality
- Accounts receivable management
- Working independently
Volunteer Experience
- St. Therese Church, Library Committee Member, 01/01/11, 12/31/19
- Rock Springs Elementary School PTO, Board Member, 01/01/04, 12/31/10
- Boy Scouts of America, Tiger Cub Den Leader, 01/01/07, 12/31/08
- Bridgeport Hospital, Volunteer Cuddler-Newborn Intensive Care Unit, 01/01/91, 12/31/93
Certification
BLS (Cpr and AED Program) Certified 08/14/2025
Timeline
Billing Manager/Records
Progressive Medical Associates, PLLC
10.2023 - Current
Referrals Coordinator/Records
Progressive Medical Associates, PLLC
05.2019 - 10.2023
Lead Teacher
Denver United Methodist Church Preschool
09.2014 - 05.2019
Finance Department Assistant
Mega Force Temporary Agency
01.1997 - 01.1998
Insurance Billing Specialist
Carpenter Chiropractic
08.1995 - 06.1996
Office Manager
Vision Center LTD.
08.1990 - 07.1995
Insurance Coordinator/Bookkeeper
Jon Chadys, D.M.D.
10.1988 - 06.1990
Bachelor of Arts - Corporate Communications
Southern Connecticut State University