Sundee Calkins
Fulton,NY
Summary
At Northway Medical Associates, PLLC, I excelled in medical office administration and patient relations, enhancing patient satisfaction and streamlining workflow. Skilled in medical billing and compassionate communication, I effectively managed front desk operations and insurance claims, significantly contributing to the office's efficiency and patient care quality.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Northway Medical Associates, PLLC
Fulton, NY
12.2018 - 02.2025
- Processed referrals for specialist care when requested by physicians or patients.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed data entry tasks related to billing and collections procedures.
- Protected patients by observing strict HIPAA guidelines.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Called patients to confirm scheduled appointments and obtain additional details.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Associate of Applied Science - Psychology
Cayuga Community College
Auburn, NY05-2008
Skills
- Medical office administration
- Billing support
- Letter preparation
- Payment collection
- Medical terminology
- Patient relations
- Front desk operations
- Appointment management
- Records management
- Insurance claims
- Medical billing and coding
References
References available upon request.
Timeline
Medical Receptionist
Northway Medical Associates, PLLC
12.2018 - 02.2025
Associate of Applied Science - Psychology
Cayuga Community College
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