Deidra Stewart

• Delegated daily tasks & addressed employee concerns.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates for hire.

• Answered constant flow of customer calls with minimal wait times.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Answered questions about store policies and addressed customer concerns.
• Managed up to 30 vehicles- inventory and service needs.
• Worked with local repair shops and insurance companies for insurance replacement rentals

• Solicited current, former and new customers to meet sales goals.
• Assessed customers financial needs and found solutions to create growth.
• Originated, reviewed, processed, closed and administered customer loan proposals.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.

GPA: 3.5

• Member of National Honor Society and Student Government,