Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deidra Suell

Houston

Summary

Accomplished professional with over 7 years of experience spanning operations, customer service, billing, and compliance. Skilled at leading teams, mentoring staff, and driving performance improvements while maintaining a strong focus on accuracy, documentation, and regulatory adherence. Recognized for adaptability, problem-solving, and the ability to quickly master new systems and processes. Dedicated to delivering efficient, high-quality results that support both organizational goals and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Rural Mail Carrier

United States Postal Service
06.2021 - Current
  • Accurately sort, load, and deliver mail and packages to homes and businesses clients.
  • Collect outgoing mail from mailboxes and customers.
  • Provide customer service including sale of stamps, mailing assistance, and package acceptance.
  • Maintain delivery records, manage accountable mail (e.g., certified, registered), and ensure regulatory compliance.
  • Perform daily vehicle inspections and routine maintenance, ensuring safety and reliability.

Manager/Shift Leader

Toys 'R' Us
01.2020 - 01.2021
  • Directed daily retail operations, coordinated workflows, and supervised team members.
  • Trained and motivated staff, increasing productivity and customer satisfaction scores.
  • Conducted team meetings, monitored KPIs, and provided feedback to improve performance.
  • Assisted in hiring, onboarding, and performance evaluations to strengthen team development.

Lead Post Closing Coordinator

BRPS Title
05.2017 - 01.2020
  • Led the review and validation of closing packages to ensure accuracy, completeness, and compliance with federal, state, and investor guidelines.
  • Oversaw the receipt, execution, and recording of post-closing documents, ensuring timely resolution of discrepancies.
  • Served as primary liaison between lenders, escrow officers, and title companies to address and resolve post-closing issues..
  • Maintained and updated internal systems, producing accurate records and supporting audit readiness.
  • Trained and mentored new team members on post-closing procedures, improving efficiency and accuracy across the department.
  • Collaborated with underwriting, processing, and closing teams to optimize workflow and file flow continuity.

Healthcare Customer Service Representative/Intake Specialist

Veterans Choice
03.2015 - 05.2017
  • Handled patient and provider inquiries while ensuring HIPAA compliance and confidentiality. Insurance knowledge of HMOs, PPOs, POS EPOs
  • Verified insurance information, authorizations, and patient demographics.
  • Scheduled patient appointments and coordinated with healthcare providers for availability.
  • Problem solving for patients and escalating urgent cases to appropriate departments to ensure timely care.

Lead Billing Specialist II

Vroom
09.2013 - 11.2015
  • Oversaw the preparation, generation, and submission of accurate invoices and claims to clients, insurers, and third-party payers.
  • Led efforts to resolve billing discrepancies, denials, and rejections by coordinating with cross-functional departments.
  • Monitored accounts receivable, tracked unpaid balances, and implemented collection strategies to improve revenue cycle performance.
  • Posted payments and adjustments with precision to maintain accurate financial records.
  • Trained and mentored junior billing staff, enhancing team knowledge and efficiency.
  • Partnered with leadership to streamline billing processes and implement workflow improvements.

Education

Child development -

Houston Community College
Houston, TX
05.2026

Skills

  • Customer service
  • Communication skills
  • Microsoft word
  • Microsoft excel
  • Documentation review
  • Leadership
  • Computer literacy
  • Adaptability
  • Medical Billing
  • Claims

Timeline

Rural Mail Carrier

United States Postal Service
06.2021 - Current

Manager/Shift Leader

Toys 'R' Us
01.2020 - 01.2021

Lead Post Closing Coordinator

BRPS Title
05.2017 - 01.2020

Healthcare Customer Service Representative/Intake Specialist

Veterans Choice
03.2015 - 05.2017

Lead Billing Specialist II

Vroom
09.2013 - 11.2015

Child development -

Houston Community College

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