Deidre Hawkins
Jacksonville,FL
Summary
Determined employee who is detail oriented with a commitment to maintaining standards of quality and accuracy. Well-versed in risk management and compliance with hands-on experience in underwriter, data analysis, management and finance.
Overview
19
19
years of professional experience
Work History
Automotive Processor
Integro Professional Services
01.2024 - Current
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Prepared reports and technical documentation of day-to-day production processes.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Consistently exceeded performance expectations with a focus on delivering top-notch results.
Mortgage Processing Manager
American Financing
07.2020 - 11.2023
- Provided direction to Loan Processors regarding complex loans/issues; also performed quality control checks on randomly selected files to ensure company policies are adhered to
- Managed appraisal SLA reports .
- Thoroughly examined appraisal documents to verify property value, comparable sales data and any potential concerns regarding the property condition or market factors prior to underwriting submission.
- Provided input to establishing loan processing metrics and department goals and implements tactics to ensure metrics and/or goals are met or exceeded
- Identified potential risk associated but not limited to identity theft, consumer compliance, fair lending, money laundering and consumer privacy
Sales Operations Analyst
TIAA Bank
01.2019 - 06.2020
- Acted as an Encompass specialist on a team of 6 analysts
- Integrated the customer service and sales databases together to increase awareness of customer needs
- Acted as a Liaison with various appraisal management companies (AMCs) to order and track appraisals within the Encompass interface.
- Developed the training manual for the company's new sales management software platform
- Developed monthly sales metrics and created reports for management on sales performance
Mortgage Loan Processor
TIAA Bank
07.2012 - 12.2018
- Performed a general evaluation of an application (financial documents, mortgage type etc.)
- Corrected mistakes and investigate inconsistencies
- Knowledgeable in taking a loan from origination to close
- Reviewed conditions prior to underwriter turn times
- Completed appraisal checklist ensuring all necessary documentation is provided by the appraiser to accurately value the property for loan approval
- Cleared, rejected and added conditions as needed
- Assisted various departments when support was needed through the loan process.
Jr. Underwriter
Bank of America
06.2005 - 07.2012
- Gathered and verified documents in loan files, such as credit reports, loan applications, title policies, appraisals, and financial statements are current and accurate
- Served as a liaison for the underwriter or underwriting team, and home mortgage loan officer
- Reviewed all loan applications and disclosures for discrepancies and regulatory and compliance guidelines
- Prioritize, track, and manage the loan underwriting process in order to meet deadlines and ensure timely submission to the underwriting team
- Work with the underwriting team to perform credit analysis and determine repayment probability using risk management matrices
- Signed off on underwriting loan conditions according to underwriting guidelines.
Education
High School Diploma -
Edward White High School
Skills
- Quality Assurance Analysis
- Quality Management Processes
- Appraisal reports review
- Mortgage Loan Processing
- Loan Approval
- Government Standards
- Standard Operating Procedure
Timeline
Automotive Processor
Integro Professional Services
01.2024 - Current
Mortgage Processing Manager
American Financing
07.2020 - 11.2023
Sales Operations Analyst
TIAA Bank
01.2019 - 06.2020
Mortgage Loan Processor
TIAA Bank
07.2012 - 12.2018
Jr. Underwriter
Bank of America
06.2005 - 07.2012
High School Diploma -
Edward White High School
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