Deidre Hawkins
Jacksonville,FL
Summary
Talented Mortgage Professional with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
19
19
years of professional experience
Work History
Automotive Processor
Integro Professional Services
01.2023 - Current
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Prepared reports and technical documentation of day-to-day production processes.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Consistently exceeded performance expectations with a focus on delivering top-notch results.
Processing Manager
American Financing
07.2020 - 08.2022
- Managed a team of direct reports in Loan Processing while hiring, training, and counseling, evaluation, rewarding, and recommending promotions of subordinates
- Provided direction to Loan Processors regarding complex loans/issues; also performed quality control checks on randomly selected files to ensure company policies are adhered to
- Resolved day-to-day issues, answered questions, and resolved any problems that may arise
- Provided input to establishing loan processing metrics and department goals and implements tactics to ensure metrics and/or goals are met or exceeded
- Implemented and monitored policy and procedural changes that affect areas of responsibility as determined by the manager
- Ensured company's Risk Vision and Risk Management policies/programs are understood and adhered to by all Loan Processors
- Identified potential risk associated but not limited to identity theft, consumer compliance, fair lending, money laundering and consumer privacy
- Implements and monitors quality service standards and delivery times with clients and support units
- Assists in ensuring that target productivity levels, department goals, and service level standards are achieved and maintained.
Sales Operations Analyst
TIAA Bank
01.2019 - 06.2020
- Acted as an Encompass specialist on a team of 6 analysts
- Helped rearrange sales force structure into more efficient working teams
- Integrated the customer service and sales databases together to increase awareness of customer needs
- Helped to consolidate the consumer and business sales divisions into one group
- Developed the training manual for the company's new sales management software platform
- Developed monthly sales metrics and created reports for management on sales performance
Mortgage Loan Processor
TIAA Bank
07.2012 - 12.2018
- Performed a general evaluation of an application (financial documents, mortgage type etc.)
- Corrected mistakes and investigate inconsistencies
- Knowledgeable in taking a loan from origination to close
- Reviewed conditions prior to underwriter turn times
- Cleared, rejected and added conditions as needed
- Assisted various departments when support was needed through the loan process
Jr. Underwriter
Bank of America
06.2005 - 07.2012
- Gathered and verified documents in loan files, such as credit reports, loan applications, title policies, appraisals, and financial statements are current and accurate
- Served as a liaison for the underwriter or underwriting team, and home mortgage loan officer
- Reviewed all loan applications and disclosures for discrepancies and regulatory and compliance guidelines
- Prioritize, track, and manage the loan underwriting process in order to meet deadlines and ensure timely submission to the underwriting team
- Work with the underwriting team to perform credit analysis and determine repayment probability using risk management matrices
- Signed off on underwriting loan conditions according to underwriting guidelines.
Education
High School Diploma -
Edward White High School
Skills
- Quality Assurance Analysis
- Project Requirements
- Workflow Requirements
- Quality Management Processes
- Appraisal Reports
- Compliance with Security Requirements
- Mortgage Loan Processing
- Loan Approval
Timeline
Automotive Processor
Integro Professional Services
01.2023 - Current
Processing Manager
American Financing
07.2020 - 08.2022
Sales Operations Analyst
TIAA Bank
01.2019 - 06.2020
Mortgage Loan Processor
TIAA Bank
07.2012 - 12.2018
Jr. Underwriter
Bank of America
06.2005 - 07.2012
High School Diploma -
Edward White High School