Deidre Henderson-Crews
The Bronx,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
RTO Daily Timekeeping Supervisor
MTA New York City Transit Authority
09.2017 - Current
- Enter payments from exception claim forms into UTS for all service delivery hourly employees
- Perform daily audits of timekeeping records, including all terminal payrolls and class attendance sheets from operations training
- Manually rectify and approve daily pay for hourly employees in UTS
- Create, schedule and transfer classes for all newly hired and promoted hourly employees in UTS
- Supervise timekeepers, resolve payment issues, process weekly reports and maintain office schedule
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Assistant Train Dispatcher
MTA New York City Transit Authority
05.2014 - 09.2017
- Assist in dispatching trains in an assigned sector, electronically and manually while efficiently checking the arrival and departure times of all trains
- Responsible for recording and maintaining all related records necessary for effective train operations
- Responsible for ensuring train service employees are fit for duty
- Communicate service changes and impending bulletins to all train service employees
Conductor
MTA New York City Transit Authority
12.2005 - 05.2014
- In charge of trains while in revenue service within the system and assured their safe movement from terminal to terminal
- Managed the opening and closing of train doors and set up the automatic announcement systems on the train
- Made essential announcements to customers regarding service changes and delays
- Provided customers with travel related information within the system and throughout the city
Skills
- Microsoft Office
- Computer programs
- Training and mentoring
- Goal oriented
- Attention to detail
- Decision-making
- Continuous improvement
- Problem-solving abilities
Pass Number
383010
Timeline
RTO Daily Timekeeping Supervisor
MTA New York City Transit Authority
09.2017 - Current
Assistant Train Dispatcher
MTA New York City Transit Authority
05.2014 - 09.2017
Conductor
MTA New York City Transit Authority
12.2005 - 05.2014
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