Deidre Meador
Cypress,TX
Summary
Dynamic professional with extensive experience in customer service and conflict resolution. Strong analytical skills complement a commitment to enhancing customer experiences through effective problem resolution and active listening.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Arise
Remote
01.2022 - Current
- Analyzed and resolved customer inquiries, ensuring prompt and precise responses.
- Utilized CRM software to systematically document and oversee customer interactions for improved service delivery.
- Engaged with team members to refine and improve service delivery protocols for enhanced efficiency.
- Maintained comprehensive knowledge of product offerings to assist customers effectively.
- Analyzed customer feedback and refined strategies to accelerate response times for inquiries.
- Developed and maintained rapport with customers, contributing to increased satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Assistant and Phlebotomist
Biodiagnostic Laboratory
Patchogue, NY
01.2013 - 12.2013
- Assisted with patient intake and triage to ensure efficient workflow in high-volume laboratory setting.
- Performed phlebotomy procedures while adhering to safety protocols.
- Conducted quality control checks on equipment, maintaining accuracy and reliability of laboratory diagnostics.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated laboratory tests and communicated results effectively to patients and healthcare providers.
- Managed inventory of medical supplies, ensuring availability for daily operations and compliance with regulations.
Waitress
Carrabbas
Orlando, FL
12.2010 - 09.2011
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Managed multiple tables, prioritizing tasks to optimize guest satisfaction during peak hours.
- Maintained cleanliness and organization of dining area to create inviting atmosphere for patrons.
- Processed payments accurately and efficiently using POS systems, ensuring smooth transactions.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
Waitress
T.G.I. FRIDAY'S - Bar & Restaurant
Smithtown, NY
01.2009 - 08.2010
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Chili's Bar and Grill
Houston, TX
07.2005 - 12.2008
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Medical Assistant And Phlebotomy - Medical Assisting
Branford Hall Career Institute
Bohemia02-2013
High School Diploma -
Connetqout Highschool
Bohemia06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Appointment scheduling
- Data collection
Timeline
Customer Service Representative
Arise
01.2022 - Current
Medical Assistant and Phlebotomist
Biodiagnostic Laboratory
01.2013 - 12.2013
Waitress
Carrabbas
12.2010 - 09.2011
Waitress
T.G.I. FRIDAY'S - Bar & Restaurant
01.2009 - 08.2010
Waitress
Chili's Bar and Grill
07.2005 - 12.2008
Medical Assistant And Phlebotomy - Medical Assisting
Branford Hall Career Institute
High School Diploma -
Connetqout Highschool