Deidre Smith
Oklahoma City,OK
Summary
Dynamic customer service professional with extensive experience at TTEC, adept at resolving banking issues and enhancing member satisfaction. Proven ability in multichannel communication and complaint handling, consistently delivering exceptional service. Skilled in educating customers on products while maintaining composure in high-pressure situations, ensuring a positive experience and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Member Service Representative
TTEC
2025.01 - 2026.03
- Assisted large volume of customers daily with banking issues while maintaining positive attitude and emphasis on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Complied with all Federal banking regulations.
Sales Associate
Walmart
2019.04 - 2024.01
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shift Manager
Dollar General
2017.07 - 2019.04
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Del City High School
Del City OKSkills
Member correspondence
Membership renewals
Multichannel communication
Banking
Tracking complaints
Customer service
Call center experience
Complaint handling
Timeline
Member Service Representative
TTEC
2025.01 - 2026.03
Sales Associate
Walmart
2019.04 - 2024.01
Shift Manager
Dollar General
2017.07 - 2019.04
High School Diploma -
Del City High School