Deijah Coats
Charlotte,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 3 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
4
4
years of professional experience
Work History
Team Lead
Walmart
04.2021 - Current
- Reviewed, implemented and updated company records related to team activities for future reference.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Call Center Representative
ADT
01.2021 - 01.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Responded proactively and positively to rapid change.
Assistant Store Manager
Wendy's
08.2020 - 01.2022
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NCSkills
- Problem-Solving
- People Management
- Daily workflow improvement
- Performance Improvement
- Performance monitoring
- Team Check-Ins
- Complex Problem-Solving
- Influencing skills
- Quality Improvement
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Achieved influent work space through effectively helping with costumer and employee relations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
playing volleyball , eating snacks , watching anime
I love a good volleyball game on a fun afternoon with the family at freedom park while with my pet husky. I like trying new foods from all cultures ,its very exciting . Also i can binge watch a anime whole series.
Timeline
Team Lead
Walmart
04.2021 - Current
Call Center Representative
ADT
01.2021 - 01.2023
Assistant Store Manager
Wendy's
08.2020 - 01.2022
High School Diploma -
West Mecklenburg High School