Deijah Rushford
New York,NY
Summary
Property Management Professional with extensive experience managing building operations, tenant relations, maintenance coordination, vendor management, regulatory compliance, and apartment leasing. Experienced in conducting apartment tours for prospective residents, showcasing property amenities, answering leasing inquiries, and supporting the leasing process to help maintain high occupancy levels. Demonstrated success in improving resident satisfaction, optimizing operational efficiency, and ensuring well-maintained, compliant properties. Adept at resolving tenant concerns, coordinating repairs, managing multiple priorities, and building strong relationships with residents, prospective tenants, vendors, and ownership. Known for outstanding organizational skills, attention to detail, and a commitment to delivering exceptional customer service.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Community Manager
Rose Associates
Manhattan, NY
06.2021 - 05.2026
- Provided high-level administrative and operational support to the Property Manager across multiple residential units.
- Responded to resident inquiries and complaints, ensuring prompt resolution and consistent communication.
- Assisted with leasing efforts, marketing vacancy listings, and preparing move-in/move-out documents.
- Initiated eviction procedures when required, following legal processes and documentation standards.
- Managed scheduling, filing, phone operations, and preparation of property notices and letters.
- Maintained accurate records of financial transactions including rent collections, rental arrears, security deposits, and other income sources.
- Coordinated with property managers to track maintenance expenses and budget adherence.
- Generated monthly financial statements for each property.
- Managed tenant inquiries and scheduled property viewings efficiently.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
Assistant Property Manager
Glenwood Management Corp
New York, New York
09.2017 - 12.2020
- Oversaw daily building operations, tenant relations, and maintenance coordination to ensure a safe, well-maintained property.
- Conducted routine property inspections to ensure compliance with safety standards, lease requirements, and building regulations.
- Managed tenant concerns and resolved issues promptly, contributing to strong resident satisfaction and retention.
- Coordinated vendor scheduling for repairs, renovations, landscaping, and specialty services.
- Maintained organized digital and physical filing systems, ensuring accurate and up-to-date documentation.
- Prepared monthly reports on occupancy, rent collection, vacancies, and operational performance.
- Managed all incoming/outgoing communication, including calls, emails, notices, and formal correspondence.
Assistant Property Manager
Manhattan Park
Roosevelt Island, NY
06.2014 - 05.2017
- Assisted with day-to-day building operations, tenant relations, and maintenance workflows.
- Responded to resident calls and inquiries using active listening and solution-focused communication.
- Coordinated general maintenance, repairs, and common-area upkeep to maintain attractive property conditions.
- Performed regular inspections of common areas, mechanical rooms, and building grounds.
- Managed rent collection, deposits, and monthly assessments with accuracy and professionalism.
- Ensured compliance with Fair Housing regulations and supported tenants with lease-related issues.
Education
Associate's Degree -
Dutchess Community College
Poughkeepsie, NYSkills
- Property & Building Operations
- Tenant Relations & Customer Service
- Lease Administration & Renewals
- Vendor & Contractor Coordination
- Maintenance Scheduling & Work Order Management
- DOB / HPD / FDNY Compliance Support
- Recordkeeping & Document Management
- Yardi Software Microsoft Office Suite
- Correspondence & Notice Preparation
- Multi-line Phone & Front Office Operations
- Time Management & Task Prioritization
- Problem Resolution & Conflict Management
- Certificate of Insurance Mangement
- Lease administration
Languages
Spanish (basic speaking)
Certification
- Real Estate License
- Property Management Certificate
Timeline
Assistant Community Manager
Rose Associates
06.2021 - 05.2026
Assistant Property Manager
Glenwood Management Corp
09.2017 - 12.2020
Assistant Property Manager
Manhattan Park
06.2014 - 05.2017
Associate's Degree -
Dutchess Community College