Deiondra Montford
Fort Valley,GA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Circle K
Fort Valley
08.2019 - Current
- Greet customers in a professional, courteous manner while following COVID-19 guidelines
- Assist customers in locating products and answering any questions they may have
- Follow all safety protocols to ensure a safe and clean working environment for both employees and customers
- Resolve customer complaints and escalating them to management if necessary
- Collab with team for cross-sell products and services to increase sales volume
- Assist in maintaining store inventory
- Ensure compliance with company policies and procedures.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caregiver
AllWays Caring
Fort Valley, GA
01.2016 - 04.2019
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Supported bathing, dressing and personal care needs.
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2025
HIGH SCHOOL DIPLOMA -
Macon County High School
05.2014
Skills
- Organization
- Strategic planning
- Live chat
- Technical support
- Customer service
- Customer retention
- Written/verbal communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Compassionate client care
- HIPAA Compliance
- Meal Preparation
- Elderly Care
- Patient Care
- Medication and Appointment Reminders
- Hoyer Lifting Equipment
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Circle K
08.2019 - Current
Caregiver
AllWays Caring
01.2016 - 04.2019
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
HIGH SCHOOL DIPLOMA -
Macon County High School