Deiondre Moore
Louisville,Kentucky
Summary
Mostly have experience in the food industry. I worked in a family restaurant for 6 years as well as kfc and the old spaghetti factory. Also have experience in factory work but only about 1 year which would be general labor between Ferrara candy company and Teasdale latin foods. Have recent experience as a manager but only around a year.
Overview
9
9
years of professional experience
Work History
Shift Manager
Papa John’s
11.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Customer Service
KFC
02.2023 - 09.2023
- Leveraged interpersonal skills to provide exceptional customer service
- Mastered cash handling procedures, ensuring transaction accuracy
- Performed morning prep tasks, contributing to store readiness
- Managed drive-through operations, ensuring prompt and accurate service
- Played a key role in team collaboration, promoting a positive work culture
- Maintained high standards in order execution and cash handling, ensuring accuracy
Customer advocate
Check into cash
10.2022 - 04.2023
- Operating cash register and store safe
- Managed customer inquiries with enthusiasm, demonstrating professionalism
- Resolved complex customer issues, boosting satisfaction
- Collaborated with team to refine customer service protocols
- Opening and closing the store
- Streamlined customer service processes, enhancing team efficiency and client satisfaction
- Enhanced store opening/closing efficiency, ensuring protocol adherence
General Laborer
Ferrara candy company
01.2022 - 07.2022
- Watched the chocolate line and every hour and took down measurements of the product
- Watched over the product to make sure it met the right requirements
- Made sure the water amount was correct and things of that nature
Cook/Prep Cook
BIG MOMA SOUL FOOD KITCHEN
01.2016 - 12.2021
- Since it was family owned I would pretty much do everything, from frying chicken to front cashier
- Washed dishes and cleaned up as well
Education
Business -
Jefferson county community college
Louisville, KYSkills
- Customer service
- Restaurant experience
- Food service
- English
- Computer literacy
- Communication skills
- Time management
- Guest services
- Heavy Lifting
- Packaging
- Cash Handling
- Customer service focus
- Employee Training
- Decision-Making
Personal Information
Age: 25
Timeline
Shift Manager
Papa John’s
11.2023 - Current
Customer Service
KFC
02.2023 - 09.2023
Customer advocate
Check into cash
10.2022 - 04.2023
General Laborer
Ferrara candy company
01.2022 - 07.2022
Cook/Prep Cook
BIG MOMA SOUL FOOD KITCHEN
01.2016 - 12.2021
Business -
Jefferson county community college