Deirdre Bolter
Customer Service
Hickory,NC
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
Work History
Receptionist
Wax MD
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Mortgage Originator
Next Gen Lending
02.2017 - 08.2024
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to loan applications or documentation.
- Managed a diverse pipeline of loans while adhering to strict deadlines and regulatory requirements.
- Streamlined the loan application process for smoother transactions, resulting in improved client satisfaction.
- Conducted comprehensive pre-qualification assessments for potential borrowers to determine eligibility.
- Assisted clients in selecting appropriate mortgage products based on their financial needs and goals.
- Developed tailored marketing strategies targeting specific audiences leading growth in clientele.
- Participated in networking events within the community to promote company brand awareness and establish valuable connections within the industry.
- Collaborated with underwriters, processors, and closers to ensure timely completion of mortgage applications.
- Increased mortgage loan production by developing and maintaining strong relationships with realtors, builders, and clients.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Personal Assistant to the Owner
Systems Depot
09.2011 - 01.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Kept detailed track of household and maintenance inventory and schedules.
Education
Associate of Arts - Interior Design
The Art Institute of Fort Lauderdale
Fort Lauderdale, FLSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Service-oriented mindset
- Project coordination
- Multitasking and prioritization
- Computer proficiency
- Relationship building
- Customer complaint resolution
Timeline
Receptionist
Wax MD
09.2023 - Current
Mortgage Originator
Next Gen Lending
02.2017 - 08.2024
Personal Assistant to the Owner
Systems Depot
09.2011 - 01.2017
Associate of Arts - Interior Design
The Art Institute of Fort Lauderdale
Similar Profiles
Danielle BrandtDanielle Brandt
Certified Medical Assistant/ Referral and Imaging Coordinator at Randal Sloop MD/ Christine Sloop MDCertified Medical Assistant/ Referral and Imaging Coordinator at Randal Sloop MD/ Christine Sloop MD
Cindy HoskinsCindy Hoskins
Front Desk Receptionist /Back Office Medical Assistant at Nancy Zimble MD and Howard Reinstein MDFront Desk Receptionist /Back Office Medical Assistant at Nancy Zimble MD and Howard Reinstein MD
Jaida McLaughlinJaida McLaughlin
Community Liaison at MD Home Health and MD Home AssistCommunity Liaison at MD Home Health and MD Home Assist
Zachary WalkerZachary Walker
Government Account Representative at CarahsoftGovernment Account Representative at Carahsoft
Macy Jane WhiteMacy Jane White
Certified Nursing Assistant at Catawba Valley Medical CenterCertified Nursing Assistant at Catawba Valley Medical Center