Deirdre Croom
Conway,Arkansas (AR)
Summary
Detail-oriented professional known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Comcast, Xfinity
Conway, Arkansas (AR)
09.2021 - 03.2024
- Gathered customer feedback to suggest improvements for products and services.
- Processed orders accurately and efficiently according to established procedures.
- Provided accurate, valid, and complete information to customers.
Inventory Specialist
WIS
Conway, Arkansas (AR)
02.2021 - 09.2021
- Created reports on inventory activity, shortages, overages.
- Conducted periodic inventories and physical counts of product supplies.
- Utilized barcode scanners to quickly update inventories in the system.
Special Projects Coordinator
Robert Half Office Team
Little Rock, Arkansas (AR)
01.2012 - 01.2021
- Maintained an organized filing system for tracking documents related to each project.
- Tracked milestones throughout the duration of each project ensuring timely completion within budget constraints.
- Drafted communications related to special projects including emails, memos, reports and presentations.
- Coordinated activities between different departments involved in executing special projects.
- Organized and coordinated meetings, conferences and travel arrangements for special projects.
- Monitored progress of special projects and reported progress to senior management team.
Education
Associate of Science - Business Administration and Management
Craft Business Institute
Philadelphia, PA04-1992
High School Diploma -
Mastbaum AVTS
Philadelphia, PA06-1989
Some College (No Degree) - Grant Writing
University of Central Arkansas
Conway, ARSome College (No Degree) - Interior Design
Penn Foster Career School
Scranton, PASkills
- Data Entry
- Customer Service
- CRM Software
- Senior leadership support
- Quality Control
- Organizational Skills
Timeline
Customer Care Representative
Comcast, Xfinity
09.2021 - 03.2024
Inventory Specialist
WIS
02.2021 - 09.2021
Special Projects Coordinator
Robert Half Office Team
01.2012 - 01.2021
Associate of Science - Business Administration and Management
Craft Business Institute
High School Diploma -
Mastbaum AVTS
Some College (No Degree) - Grant Writing
University of Central Arkansas
Some College (No Degree) - Interior Design
Penn Foster Career School