Deirdre Drake
Louisville,KY
Summary
As a bright, ambitious person, I will be a great asset to your organization. I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a rewarding position that will utilize my unique skillset and that will offer the opportunity for advancement.
Proficient in MS Outlook Word Expert in Epic systems Expert in All scripts systems Expert in EMR systems Multi-task Flexible Accountable
Overview
21
21
years of professional experience
Work History
Pharmacy Technician/Customer service rep
CHEWY
09.2024 - Current
- Answering incoming calls
- Provide prompt and efficient responses to customer complaints, provide appropriate solutions in a timely manner
- Follow up to ensure resolutions
- Keep up with customer interaction, process customer accounts
- Follow communication procedures, guidelines and policies
- Maintain a high level of company knowledge to effectively answer customer queries
Accounts Receivable Clerk
American Printing House (APH)
Louisville, KY
02.2023 - 09.2024
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data
- Prepare bills, invoices and bank deposits
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Verify discrepancies and resolve clients’ billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Generate financial statements and reports
Quality Control Specialist
Trans Flo Trucking Company
Louisville, KY
11.2021 - 01.2023
- Conducts Audits of the Document Data to ensure accuracy and compliance
- Follows Auditing Process
- Monitor Scanning process for errors or product failures and report problems to an appropriate source
- Performs data entry of material from source documents to a computer database (operates alphanumeric keyboard to update tables, files, and screens and enter data)
- Transcribes routine pre-coded and identifiable alphanumeric data from source documents
- Performs clerical tasks in the data entry functions as needed
Release of Information Specialist
MRO Corp
Louisville, KY
08.2020 - 11.2021
- Respond to phone calls from medical and support personnel requesting medical records or patient identification to be read from the record
- Log Medical record requests into MRO database
- Determine records to be released by reviewing requestor information in accordance with HIPPA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient requests, Scan medical records into MRO database
- If necessary, respond and process requests from physician offices on a priority basis and fax information to the physician office
- Comply with site facility policies and regulations
- Escalate issues to manager that delay timely release of records
Clinical Team Assistant
Care Tenders
Louisville, KY
11.2014 - 05.2020
- Billing and coding
- Assisted with referrals and prepared medical records for patients
- Maintain and follow HIPPA policies and procedures
- Verify patient insurance
- Processed invoice payments
- Monitored nursing care hours for efficiency
Unit Secretary/PCA
Norton Healthcare
Louisville, KY
03.2004 - 02.2013
- Perform routine non-patient care tasks including patient transportation, requisition
- Primary liaison between physicians and patients
- Managed daily office operations and maintenance of equipment
- Organization of unit supplies
- Answering incoming calls
- Assist patients with activity as designated
- Participates in responsibilities of the Unit
- Transcribe orders according to policy and procedure
- Entered and transmits computer system information to other departments accurately and in a timely manner
Education
Certificate - Medical Billing & Coding
DeVry University
Timeline
Pharmacy Technician/Customer service rep
CHEWY
09.2024 - Current
Accounts Receivable Clerk
American Printing House (APH)
02.2023 - 09.2024
Quality Control Specialist
Trans Flo Trucking Company
11.2021 - 01.2023
Release of Information Specialist
MRO Corp
08.2020 - 11.2021
Clinical Team Assistant
Care Tenders
11.2014 - 05.2020
Unit Secretary/PCA
Norton Healthcare
03.2004 - 02.2013
Certificate - Medical Billing & Coding
DeVry University