In my spare time i enjoy hiking and walking in this beautiful area
Deirdre Geraci
27308 Bavella Way Salinas,CA
Summary
Dynamic customer service professional with extensive experience at the Social Security Administration, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through empathetic complaint handling. Skilled in data entry and Microsoft Excel, with a commitment to maintaining high standards of service excellence.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Social Security Administration/
100 E Alvin Square Salinas CA 93906
07.2008 - Current
- Supervisor Contact -Sandra Peguero 877-405-9781 Ext 22742
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
- Train new Customer Service Representatives on company policies, procedures, and best practices.
- Resolve escalated customer issues, restoring confidence in company's commitment to service excellence.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborate with staff members to enhance customer service experience and exceed team goals.
- Open claims for Medicare, Disability, Retirement, Survivors and Supplement Security Income benefits while referring to any additional outside agencies
- Efficiently and accurately answer all calls while adhering to the Agency's handle and availability time in assisting the public while using active listening, empathy and promoting online services.
- Provide exceptional customer service by promptly addressing inquiries, resolving issues and ensuring customer satisfaction while explaining the Social Security Administration's policies and programs.
- Manage a high volume of incoming calls with a professional and courteous tone in all interactions.
- Assisted with Representative Payee Accounting Forms that required updating important data on a weekend workload.
- Assisted with Work Station Unit/Claims Representatives by screening all unworked online disability claims regarding medical conditions, disability reports and authorization for release of information, SSI, Date last insured status.
Legal Secretary
Smith Foy & Partners
59 Fitzwilliam Square Dublin Ireland
06.1987 - 07.1990
- Supervisor - Donal Smith 011-353-Direct Dial - (01)6440423 Email - Donal.Smith@smithfoy.ie
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Legal Secretary to two partners
- Secretarial and office duties to include scheduling meetings, typing documents relating to closing of home settlements
Education
GED -
Monterey Peninsula College - 46.5 Units
Monterey, CA 9394003-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
Interests
Timeline
Customer Service Representative
Social Security Administration/
07.2008 - Current
Legal Secretary
Smith Foy & Partners
06.1987 - 07.1990
GED -
Monterey Peninsula College - 46.5 Units