Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Deirdre Mireles

Roswell

Summary

Dynamic Wine & Spirits Regional Manager at L&F Distributors with a proven track record in strategic planning and territory management. Expert in staff training and development, enhancing team performance and driving regional growth. Recognized for exceptional communication skills and a commitment to customer satisfaction, fostering strong relationships with partners and clients.

Overview

20
20
years of professional experience

Work History

Wine & Spirits Regional Manager

L&F Distributors
02.2022 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members and customers.
  • Responsible for driving regional growth through strategic portfolio expansion, new item introductions, and the development of distribution channels. This role serves as a key liaison between suppliers, distributors, and retail partners to ensure optimal market penetration and brand visibility.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with other Key Account Managers to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

Wine and Spirits Sales Reprentative

L&F Distributors
05.2018 - 02.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Bartender

Brinker Internationl, Chili's Grill & Bar
08.2015 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender Trainer

Brinker Internationl, Chili's Grill & Bar
01.2015 - 08.2015
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.

Head Bartender

Brinker Internationl, Chili's Grill & Bar
11.2005 - 01.2015
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Bachelor of Science - Athletic Training

University of New Mexico
Albuquerque, NM

High School Diploma -

James Bowie High School
Arlington, TN
05-2003

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Territory management
  • Goals and performance

Accomplishments

  • Collaborated with team of [12] in the development of [wine and spirits for L&F-Roswell].
  • Achieved hitting quota by meeting monthly sales with accuracy and efficiency.

Timeline

Wine & Spirits Regional Manager

L&F Distributors
02.2022 - Current

Wine and Spirits Sales Reprentative

L&F Distributors
05.2018 - 02.2022

Bartender

Brinker Internationl, Chili's Grill & Bar
08.2015 - 01.2022

Bartender Trainer

Brinker Internationl, Chili's Grill & Bar
01.2015 - 08.2015

Head Bartender

Brinker Internationl, Chili's Grill & Bar
11.2005 - 01.2015

Bachelor of Science - Athletic Training

University of New Mexico

High School Diploma -

James Bowie High School

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