Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Additionalinformation - Qualifications
Timeline
Generic

Deisha Santiago

Minneola,FL

Summary

To obtain a dynamic management position in progressive corporate environment

Overview

21
21
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Holiday Inn Club Vacations
09.2020 - Current
  • Inbound sales agent
  • I've exceeded my sales goals by earning gold status and making the masters trip. Top producer for 3 years
  • I overcome objections and qualify guests to take advantage of our promotional getaway on the phone call. Strong closer
  • Hard worker who works well with others and enjoys helping the company any way I can

President/Manager

Dnsjs Consulting Inc
09.2017 - 07.2020
  • I Managed a group of 15 people in a Call center environment
  • My main duties consisted of training the reps how to do the job
  • How to read the script and overcome objections from potential clients over the phone
  • Facilitated with helping our employees meet their goals
  • Commission based job so had to keep everyone positive and motivated on a constant basis
  • Dealt with all kinds of people from different backgrounds and created great relationships

Sales/Customer Service Representative

Liberty Mutual Insurance
03.2012 - 07.2016
  • Inbound calls from customers
  • Managed multi-lined phones
  • Met my quota every month
  • Sold all lines of insurance for customers interested in a policy as well as upsell them on new products
  • Maintained excellent survey scores
  • Read the sales pitch and overcome objections
  • Provided excellent customer service

Office Manager/Bookkeeper

E and L Professional Cleaning Inc.
12.2003 - 01.2010
  • Managed a team of people
  • Responsible for making sure all office work was accurately done and supervised and completed in a timely manner
  • Bookkeeping, created invoices, and handled all payroll accounts
  • Performed faxing, photocopying, and filing duties
  • Trained new hires
  • Assisted supervisor's with special projects

Education

High School Diploma -

Continental Academy
Miramar, FL
05.2011

Some college - Business Administration

Valencia College
Orlando, FL
01.2010

Skills

  • Telemarketing
  • Upselling
  • Team Management
  • Insurance sales
  • Cold Calling
  • Salesforce
  • Business Development
  • Sales Management
  • Outbound Sales
  • Inside Sales
  • Microsoft Outlook
  • Negotiation
  • Management
  • Payroll
  • Sales
  • Customer service
  • Phone etiquette

Accomplishments

I have over 10 years of sales, and management experience. Won multiple awards and paid trips as compensation for my work. I've generated over 5 million in sales revenue for H.I.C.V.

Certification

  • Property & Casualty License
  • Health License
  • Real estate License

Personal Information

Work Permit: Authorized to work in the US for any employer

Additionalinformation - Qualifications

  • To obtain a dynamic management position in progressive corporate environment
  • Bilingual English/Spanish with the ability to translate
  • Ability to prioritize and remain focused on the essence of an issue
  • Excellent with customer support services
  • Skilled at learning new concepts quickly while working well under pressure
  • Recognized by managers and peers for outstanding performance
  • Very willing and eager to be coached and trained for improved performance

Timeline

Inside Sales Representative

Holiday Inn Club Vacations
09.2020 - Current

President/Manager

Dnsjs Consulting Inc
09.2017 - 07.2020

Sales/Customer Service Representative

Liberty Mutual Insurance
03.2012 - 07.2016

Office Manager/Bookkeeper

E and L Professional Cleaning Inc.
12.2003 - 01.2010

High School Diploma -

Continental Academy

Some college - Business Administration

Valencia College

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Deisha Santiago