DEISY LADINO
Fremont,CA
Summary
Creative and responsible business administrator with over 10 years of experience in customer service and administrative roles. Strong leader with a focus on solving customer needs, improving service processes, and team management. Skilled in conflict resolution, assertive communication, and inventory control. Quick to adapt to fast-paced environments, with a passion for continuous learning and service excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Panamericana Libreria y Papeleria S.A
Bogota, Colombia
01.2015 - 04.2024
- Managed product returns and customer claims for pre- and post-sales.
- Handled credit note processing and quality claims with suppliers.
- Trained customer service teams and improved service procedures.
- Conducted regular inventory audits and ensured resource efficiency.
- Led service performance tracking and ensured compliance with supplier SLAs.
- Resolved complaints from both internal and external customers.
Account Executive
Samsung Electronics
Bogota, Colombia
05.2010 - 01.2015
- Handled returns and claims from retail distributors based on consumer law.
- Tracked performance indicators and developed improvement plans.
- Supported service centers with training and process implementation.
- Monitored warranty claims nationwide and ensured efficient resolutions.
Education
Bachelor of Science - Business Administration
Corporacion Unificada Nacional ( CUN)
Bogota, Colombia05-2019
Skills
- Customer service
- Training development
- Team leadership
- Process improvement
- Complaint resolution
- Claim resolution
Languages
Spanish
Native/ Bilingual
English
Elementary
Affiliations
I am a very family-oriented person. I love spending time with my family—they are the most important part of my life. I enjoy simple plans like going to the park to eat ice cream, going for a run, watching the sunset, and enjoying the outdoors.
Timeline
Customer Service Manager
Panamericana Libreria y Papeleria S.A
01.2015 - 04.2024
Account Executive
Samsung Electronics
05.2010 - 01.2015
Bachelor of Science - Business Administration
Corporacion Unificada Nacional ( CUN)
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