Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deitre Jackson

Jacksonville

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

Real Reliable Rides
Jacksonville
01.2016 - Current
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Monitored phone calls to provide feedback and coaching.

Customer Service Manager

Duval Ford
Jasonville
05.2024 - 06.2025
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Monitored phone calls to provide feedback and coaching.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Front Office Manager

Conviva Care Solutions
Jacksonville
01.2020 - 06.2024
  • Analyzed customer feedback data to identify areas of improvement.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Managed team of XX front office staff, including hiring, training, and performance evaluations.
  • Recruited and trained new employees to meet job requirements.
  • Created and optimized employee schedules for shift coverage.

Education

Associate of Science - Cosmetology

Empire Beauty School
Harrisburg, PA
06-2010

High School Diploma -

William M Raines
Jacksonville
10-2004

Skills

  • Customer service
  • Performance management
  • Data analysis
  • Policy evaluation
  • Team management
  • Customer relationship management
  • Billing resolution
  • Conflict resolution
  • Shift scheduling
  • Record keeping
  • Time management abilities
  • Customer retention
  • Call center operations
  • Business development
  • Active listening
  • Policy enforcement
  • Written communication
  • Negotiation expert
  • Employee development

Timeline

Customer Service Manager

Duval Ford
05.2024 - 06.2025

Front Office Manager

Conviva Care Solutions
01.2020 - 06.2024

Customer Service Manager

Real Reliable Rides
01.2016 - Current

Associate of Science - Cosmetology

Empire Beauty School

High School Diploma -

William M Raines