Deivion Sheppard
Missouri City,TX
Summary
Seeking Remote Customer Service Representative with 4 years of experience in customer support and sales, seeking to leverage expertise in handling inbound inquiries and resolving customer concerns. Proficient in financial principles and data processing, with a track record of enhancing customer satisfaction and loyalty. Adept at navigating complex information systems and maintaining up-to-date product knowledge to drive service excellence.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
HSA Bank, Webster Bank
10.2022 - 06.2023
- Delivered effective customer service by managing inbound inquiries, processing information accurately, and utilizing advanced information systems to meet client requirements
- Addressed and resolved customer issues with professionalism, following established company procedures and applying knowledge from training programs to achieve resolution
- Exhibited understanding of financial and banking concepts, providing informed advice and facilitating connections with specialized departments for further support.
Inbound Customer Sales Representative
Advantage Resourcing
05.2020 - 09.2022
- Managed inbound sales inquiries, delivering product insights and detailing promotions to guide customers toward informed choices
- Resolved customer concerns, addressing billing, technical, and service cancellation issues to uphold satisfaction levels
- Communicated service benefits clearly, enhancing customer engagement and fostering loyalty through strategic rapport building
- Kept abreast of new product launches and updates, leveraging this knowledge to bolster sales efforts and performance.
Remote Data Entry Clerk
Upwork.com
11.2018 - 02.2020
- Processed numerical data entries with a 10-key pad to facilitate efficient database updates, maintaining a high standard of information accuracy
- Organized and digitized over 500 documents, ensuring data verification and file integrity through meticulous scanning and sorting processes.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2017
Skills
- POS Systems
- Complaint Resolution
- Contract Negotiation
- Telecommunication, Media, and Technology Industry Knowledge
- Filing and Data Archiving
- Ar/Ap
- File Management
- Meticulous Attention to Detail
- Data Entry
- Scheduling
- Product Knowledge
- Paperwork Processing
Timeline
Remote Customer Service Representative
HSA Bank, Webster Bank
10.2022 - 06.2023
Inbound Customer Sales Representative
Advantage Resourcing
05.2020 - 09.2022
Remote Data Entry Clerk
Upwork.com
11.2018 - 02.2020
High School Diploma -
Thurgood Marshall High School
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